Captive Auto Insurances

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Automotive November 2010

Captive Auto Insurances

An Untapped Downstream Profit Potential for Car Manufacturers

Parts and service remain the largest profit generators for car manufacturers. This substantial high margin business has attracted independent low cost repair shop networks, which have increasingly become preferred supplier to car insurers who are striving to keep costs at bay. Most automotive OEMs have started to counter this business drainage by pushing their own label insurance products into the market – however, the results so far leave room for improvement. [...]

Strategic Options in the Fleet Service Market

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Automotive October 2010

Strategic Options in the Fleet Service Market

Confronting Risk and Seizing Opportunity in an Evolving Market

Business customers account for almost 50 per cent of the passenger car fleet in Europe, but after sales service to this customer group is generally neglected by the major market players. However, declining residual values and the need for cost savings are reshaping the whole after-sales business. In this article, we highlight the emerging opportunity in fleet service and identify the key questions each player will need to address in order to tap this market’s potential. [...]

Executives must Rethink

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Technology & Innovation Management September 2010

Executives must Rethink

Manage IT as a competitive weapon

Many companies and institutions focus on the investment side of the business case as they assess their information technology (IT) investments. In some cases, IT investments are even treated as costs. The return, i.e. IT enabling business benefits in line with the strategic agenda, is seldom understood as well as the correlating IT expenditures. Nor is it assessed to a similar level of detail. Hence, significant imbalances between IT spend and return are built into the business case. [...]

FTTH: Double Squeeze of Incumbents - Forced to Partner?

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TIME September 2010

FTTH: Double Squeeze of Incumbents - Forced to Partner?

High-Speed Cable and FTTB/H Networks Deployed by Alt-nets and Utilities Put EU Incumbents Into a Double Squeeze

This paper should be a wakeup call to EU governments and regulators. For ten years, discussions about how to regulate NGA (next generation access) have been ongoing. Meanwhile, the current regulatory policy is failing. Governments and regulators need to support FTTB/H investments now. Otherwise, the fibre gap between Europe and the United States, Asia and now the Middle East will further widen further. [...]

Making Value Management Work, at Last

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TIME August 2010

Making Value Management Work, at Last

How Telecom Operators Can Extract More Value from Their Customer Goldmine

The telecoms industry has reached a turning point and is shifting from a period of exponential growth towards optimisation. While many operators have implemented some form of value management, they have focused too closely on short-term results to capture the full benefits of these programs. Operators now need to implement new techniques and transform their business models around customer value. By doing so, they can generate two to five points of incremental margin and create long-term competitive advantage. [...]

Realigning UK Energy Policy

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Energy & Utilities August 2010

Realigning UK Energy Policy

From a High Cost, Low Quality System to a Robust, Cost-Efficient Infrastructure

For more than a decade, the government has pursued a series of inconsistent policies in the electricity sector, flip-flopping between conflicting policy objectives that if implemented would likely lead to a high cost, but low quality, electricity system that will not deliver the desired climate change objectives. We question whether the current policies offer good value for money for consumers. [...]

M-Payments in M-BRIC

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TIME, Consumer Goods July 2010

M-Payments in M-BRIC

How to best leverage the upcoming opportunity

Mobile financial services are experiencing a global surge, especially in emerging markets. Global total transaction volume is expected to reach approximately USD 280 billion by 2015. Clearly, there is an enormous potential for M-payments in M-BRIC countries, but how to best capture it? This article provides an overview of the best entry strategies and indicates how players in each country must consider specific local requirements in order to succeed in the m-payment market. [...]

IT Governance Wins You the Battle

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Information Management July 2010

IT Governance Wins You the Battle

Arthur D. Little study shows 40 per cent of CEOs and CIOs want to overhaul IT governance

39 pere cent of CEOs and 44 per cent of CIOs are not satisfied with their IT governance. This is one of the key findings of the Arthur D. Little 009 IT governance study, which shows that many large corporations want to make fundamental changes to the way they organise their business IT. The Arthur D. Little IT governance approach provides a solid basis for optimising IT governance and, in particular, for improving IT demand management. [...]

Finding the Right Track

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Travel & Transportation July 2010

Finding the Right Track

Strategic challenges for Nordic Public Transport Operators

Public transport in Northern Europe is changing rapidly with increased outsourcing, shifts in the public’s travelling needs and significant regulatory changes. These trends put pressure on traffic operators to not only improve operations but also to rethink their strategic and tactical agenda. [...]

The German Internet Industry 2009–2012

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TIME June 2010

The German Internet Industry 2009–2012

Review, Trends, and Drivers

The joint study carried out by the eco - the association of the German internet industry - and Arthur D. Little is the first systematic analysis of the German internet industry. It sheds light on the complexity as well as the size of the industry and covers important indicators pertaining to the future development of market segments. [...]

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