Capturing Value in the mHealth Oasis

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Healthcare, TIME March 2011

Capturing Value in the mHealth Oasis

An Opportunity for Mobile Network Operators

mHealth has been hailed as the next major development for mobile networks operators (MNOs), but could it be just wishful thinking from a sector desperately seeking additional revenues to offset margin erosion? While few commercial offers currently exist, mHealth is firmly on the agenda for many MNOs. In this viewpoint, Arthur D. Little assesses the key success factors that lay the foundations for operators to successfully navigate the mHealth minefield. [...]

Arthur D. Little - Exane BNP Paribas report 2011

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TIME March 2011

Arthur D. Little - Exane BNP Paribas report 2011

Super fast broadband: catch up if you can

This tenth edition of the annual Arthur D. Little-Exane BNP Paribas joint report focuses on the prospects of super fast broadband (fiber and cable) in Europe: Are operators about to announce more capex to deploy wider fiber networks to connect homes across Europe?
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Managing Technological Discontinuities

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Technology & Innovation Management February 2011

Managing Technological Discontinuities

How Information & Communication Technologies Can Change Your Business

“The winners are found among those who can capture, protect and internalise ‘new to industry‘ and ‘new to world‘ technologies.“ The increasing importance of information and communication technologies (ICT) for innovation in many industry sectors comes with new opportunities for competitive advantage. A systematic approach to dealing with the potential impact of ICT is crucial for future success. [...]

@Banks: Stay Tuned With Your Customers

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Financial Services November 2010

@Banks: Stay Tuned With Your Customers

How Smart Financial Institutions Exploit the Communication Advantage

Considering the turmoil that has hit financial institutions' profitability and reputation in the last years, and combining this with the global attention on strengthening regulations and more severe capital requirements, banks need to capture new competitive advantages. [...]

The New Reality of Network Cooperation

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TIME November 2010

The New Reality of Network Cooperation

Mobile Network Operators Should Partner While the Window of Opportunity Exists

Mobile operators are increasingly turning to active radio access network sharing, especially on 3G and LTE, in order to manage new CAPEX requirements and to achieve new levels of business performance. Successful deals in infrastructure partnership in many markets are evidence of a new business reality. Market players see significant economic benefits from radio access network sharing. However, the best partnering options are finite and those who move first have the most to gain, while simultaneously limiting options for followers. [...]

Captive Auto Insurances

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Automotive November 2010

Captive Auto Insurances

An Untapped Downstream Profit Potential for Car Manufacturers

Parts and service remain the largest profit generators for car manufacturers. This substantial high margin business has attracted independent low cost repair shop networks, which have increasingly become preferred supplier to car insurers who are striving to keep costs at bay. Most automotive OEMs have started to counter this business drainage by pushing their own label insurance products into the market – however, the results so far leave room for improvement. [...]

Strategic Options in the Fleet Service Market

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Automotive October 2010

Strategic Options in the Fleet Service Market

Confronting Risk and Seizing Opportunity in an Evolving Market

Business customers account for almost 50 per cent of the passenger car fleet in Europe, but after sales service to this customer group is generally neglected by the major market players. However, declining residual values and the need for cost savings are reshaping the whole after-sales business. In this article, we highlight the emerging opportunity in fleet service and identify the key questions each player will need to address in order to tap this market’s potential. [...]

Executives must Rethink

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Technology & Innovation Management September 2010

Executives must Rethink

Manage IT as a competitive weapon

Many companies and institutions focus on the investment side of the business case as they assess their information technology (IT) investments. In some cases, IT investments are even treated as costs. The return, i.e. IT enabling business benefits in line with the strategic agenda, is seldom understood as well as the correlating IT expenditures. Nor is it assessed to a similar level of detail. Hence, significant imbalances between IT spend and return are built into the business case. [...]

FTTH: Double Squeeze of Incumbents - Forced to Partner?

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TIME September 2010

FTTH: Double Squeeze of Incumbents - Forced to Partner?

High-Speed Cable and FTTB/H Networks Deployed by Alt-nets and Utilities Put EU Incumbents Into a Double Squeeze

This paper should be a wakeup call to EU governments and regulators. For ten years, discussions about how to regulate NGA (next generation access) have been ongoing. Meanwhile, the current regulatory policy is failing. Governments and regulators need to support FTTB/H investments now. Otherwise, the fibre gap between Europe and the United States, Asia and now the Middle East will further widen further. [...]

Making Value Management Work, at Last

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TIME August 2010

Making Value Management Work, at Last

How Telecom Operators Can Extract More Value from Their Customer Goldmine

The telecoms industry has reached a turning point and is shifting from a period of exponential growth towards optimisation. While many operators have implemented some form of value management, they have focused too closely on short-term results to capture the full benefits of these programs. Operators now need to implement new techniques and transform their business models around customer value. By doing so, they can generate two to five points of incremental margin and create long-term competitive advantage. [...]

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