The Future of Urban Mobility

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Automotive October 2011

The Future of Urban Mobility

Towards networked, multimodal cities of 2050

Management consultancy Arthur D. Little’s new global study of urban mobility assesses the mobility maturity and performance of 66 cities worldwide and finds most not just falling well short of best practice but in a state of crisis. Indeed it is not putting it too strongly to say that many cities’ mobility systems are standing on a burning platform and if action is not taken in the very near future they will play a major role in slowing the growth and development of their host nations. [...]

WOWing Customer Service Strategies

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Strategy & Organization, Consumer Goods October 2011

WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points? [...]

Global CAPEX & Maintenance Forecast

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Energy & Utilities October 2011

Global CAPEX & Maintenance Forecast

Revised Using 2011 Model

Arthur D. Little’s energy practice forecasts growth in Global CAPEX and maintenance spending of 3.8 per cent CAGR from 2011 to 2016 with most of the growth driven by new investments in exploration and production. [...]

China’s Automotive Market

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Automotive September 2011

China’s Automotive Market

A Bumpy Ride Ahead? – How automotive OEMs can plan for a smoother journey

China has become one of the most important markets in the world for the automotive industry. Multinational companies have identified significant business opportunities but are they fully aware of the challenges and risks associated with the Chinese market? [...]

Building a New Equilibrium

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Energy & Utilities September 2011

Building a New Equilibrium

Measuring Externalities to Demonstrate the Value of Investment in Oil & Gas Projects

Hydrocarbons continue to be the world’s most economical, prevalent and reliable energy source. However global tensions occur when the economic, social and environmental impact of exploration and production activities are combined with market, geopolitical and technical risks. [...]

Major Transformation in CEE TV Markets

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TIME August 2011

Major Transformation in CEE TV Markets

Shake Up Likely to Continue

TV markets in Central and Eastern Europe (CEE) are booming, with strong growth in multichannel households, viewing time and revenues. Fuelled by this rapid growth, the rules of the game are changing and competitive pressure is increasing. With digital terrestrial TV (DTT) and over-the-top TV (OTT) on the horizon, who will be the winner of the ongoing platform competition? [...]

Are Suppliers Poised for a Turnaround?

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TIME April 2011

Are Suppliers Poised for a Turnaround?

Arthur D. Little’s 2011 Telecoms Infrastructure Supplier Outlook

After its successful 2008 telecoms infrastructure supplier outlook, Arthur D. Little has again reviewed the performance of leading telecom suppliers and conducted a global survey of chief technology officers (CTOs) for an update on their perspective on sector developments and challenges ahead. Products and services were reviewed in the same three areas as in the previous report: access network infrastructure, core & transmission network infrastructure, core & transmission network infrastructure and services. [...]

Capturing Value in the mHealth Oasis

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Healthcare, TIME March 2011

Capturing Value in the mHealth Oasis

An Opportunity for Mobile Network Operators

mHealth has been hailed as the next major development for mobile networks operators (MNOs), but could it be just wishful thinking from a sector desperately seeking additional revenues to offset margin erosion? While few commercial offers currently exist, mHealth is firmly on the agenda for many MNOs. In this viewpoint, Arthur D. Little assesses the key success factors that lay the foundations for operators to successfully navigate the mHealth minefield. [...]

Arthur D. Little - Exane BNP Paribas report 2011

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TIME March 2011

Arthur D. Little - Exane BNP Paribas report 2011

Super fast broadband: catch up if you can

This tenth edition of the annual Arthur D. Little-Exane BNP Paribas joint report focuses on the prospects of super fast broadband (fiber and cable) in Europe: Are operators about to announce more capex to deploy wider fiber networks to connect homes across Europe?
[...]

Managing Technological Discontinuities

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Technology & Innovation Management February 2011

Managing Technological Discontinuities

How Information & Communication Technologies Can Change Your Business

“The winners are found among those who can capture, protect and internalise ‘new to industry‘ and ‘new to world‘ technologies.“ The increasing importance of information and communication technologies (ICT) for innovation in many industry sectors comes with new opportunities for competitive advantage. A systematic approach to dealing with the potential impact of ICT is crucial for future success. [...]

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