Marketing & Sales Excellence in the Crisis

Download PDF, 0.9 MB

Facebook | Twitter | LinkedIn

Manufacturing, Consumer Goods May 2009

Marketing & Sales Excellence in the Crisis

Reduce costs without jeopardising sales generation capabilities

Chief executives are preparing their companies for worst-case scenarios and at the same time gearing up to emerge in a strong position once the crisis has passed. This climate provides an excellent opportunity for forward-looking marketing and sales leaders to optimise their cost bases, while at the same time increasing sales performance, thus paving the way for future market competitiveness. [...]

Future of Mobility 2020

Download PDF, 713 KB

Facebook | Twitter | LinkedIn

Automotive April 2009

Future of Mobility 2020

Whither the automotive industry?

The automotive industry is caught in the middle of a crisis of a magnitude it has never seen before. Over the short and medium term, the restructuring actions initiated now will help optimise cost structures, but will the long-term ability to compete be safeguarded? Will the automotive market return to its pre-crisis state or will new business models change the future of mobility? [...]

Driving After Sales excellence

Download PDF, 468 KB

Facebook | Twitter | LinkedIn

Automotive April 2009

Driving After Sales excellence

How to grow profit & market share through high-performance After-Sales?

In the current automotive market environment, the after-sales sector represents one of the few remaining opportunities to generate substantial operating profits. However, this remaining stronghold of profitability is already under increased competitive threat. How should an after-sales company know where to focus? [...]

Global M-Payment Report  Update – 2009

Download PDF, 2.5 MB

Facebook | Twitter | LinkedIn

TIME April 2009

Global M-Payment Report Update – 2009

M-payments surging ahead: distinct opportunities in developed and emerging markets

In the last five years, markets with mobile payment offers have matured with a variety of players entering the industry value chain and new services being launched. Initially, there was a race to enter the market and a strong rivalry between different technological propositions that would facilitate mobile transaction channels. Today, we observe that, in many national markets, only one or two dominant mobile payment platforms have prevailed, and key issues now being addressed include cross border interoperability and standardisation. Despite the financial crisis, Arthur D. Little expects m-payments to grow globally at 68% p.a. and to reach a transaction volume of almost USD 250 billion by 2012, while there will be distinct growth opportunities in developed and emerging markets. Arthur D. Little’s new global m-payment report provides insights into the current stages of the m-payment market development in different countries and regions, and draws conclusions for relevant value chain players. If you are interested in the full report, please contact Dr. Karim Taga or Gregory Oswald [...]

Online Gambling: All In?

Download PDF, 354 KB

Facebook | Twitter | LinkedIn

TIME April 2009

Online Gambling: All In?

How the Opening of the Online Gambling Market Across Europe Can Benefit Media and Telecom Companies

The online gambling market is progressively opening throughout Europe. Many telecom operators and media companies looking for new revenue opportunities have a card to play, thanks to their privileged access to customers. However, these players need to carefully elaborate an entry strategy leveraging their core capabilities and protecting their brand image. [...]

Islamic finance comes of age

Download PDF, 394 KB

Facebook | Twitter | LinkedIn

Financial Services April 2009

Islamic finance comes of age

Joint opportunities for Western and Arabic financial institutions

Islamic finance is riding high. With capital market regulators in the Middle East working hard to improve the region’s regulatory system and to offer a wider range of shariah-compliant investment vehicles, new opportunities are opening up. Arthur D. Little identifies the markets and countries that Western financial institutions should focus on if they do not want to miss out. [...]

Mastering Airport Retail

Download PDF, 3.8 MB

Facebook | Twitter | LinkedIn

Travel & Transportation, Consumer Goods April 2009

Mastering Airport Retail

Roadmap to New Industry Standards

In the five years before the crisis, there had been a period of strong growth. Today, prospects for airport retail in the mid-term remain positive even if forecasting has been a risky exercise in this current climate. This report states five success factors airports and operators will need to focus on in order to outperform the market in the coming years. [...]

Banking on the go

Download PDF, 337 KB

Facebook | Twitter | LinkedIn

Financial Services April 2009

Banking on the go

Identifying and capturing value in mobile banking

As some banks begin to exploit the mobile phone to offer customers services characterised by a previously unimaginable level of accessibility, convenience and personalisation, a profound transition in the relationship between people and their finances is underway. This paper looks at how banks can convert this opportunity into value for their customers and shareholders. [...]

Managing Capital Investment Programs

Download PDF, 423 KB

Facebook | Twitter | LinkedIn

Energy & Utilities April 2009

Managing Capital Investment Programs

How to get investment programs "right"

Effective project selection and management is not a new message. However, even the most sophisticated upstream oil and gas companies do not “get it right” every time. Arthur D. Little believes that our lifecycle approach to capital investment helps to identify the causes for failure of projects and provides insight into increasing the effectiveness and efficiency of infrastructure capital. [...]

Waking up in a new world

Download PDF, 608 KB

Facebook | Twitter | LinkedIn

Strategy & Organization March 2009

Waking up in a new world

Results of Arthur D. Little’s global survey on the economic crisis

Virtually all economies and all sectors worldwide are simultaneously going through a brutal downturn. The speed and depth of the fall have caught us all by surprise. Six months into the financial and economic crisis, let’s no longer dwell on the pain it is inflicting. Let’s focus instead on what the crisis means to business and how business can prepare for the time beyond the downturn. [...]

| |Bookmark Arthur D. Little