The Moment of Truth

Download PDF, 386 KB

Facebook | Twitter | LinkedIn

TIME March 2009

The Moment of Truth

Cable infrastructure as a competitive Next Generation Access (NGA) platform in a financial crunch?

Cable operators are not only increasing market share but have also developed a cost-effective evolution path to meet future demand. In the foreseeable future, customer experience over cable will be comparable to that of fibre access networks. Investors should consider opportunities in cable infrastructure  and policymakers should take into account cable as a part of NGA platforms. [...]

Cost Down, Environment Up

Download PDF, 1.1 MB

Facebook | Twitter | LinkedIn

Information Management March 2009

Cost Down, Environment Up

Green IT and cost improvement

Organisations may be tightening their belts in current economic times, but green IT’s global momentum shows no sign of slowing down, according to the Arthur D. Little market survey in January 2009. The CIO must combine green IT initiatives with cost improvement programs to convince executive management. Savings potentials of sustainability IT programs are in the range of 6-11 per cent of total IT costs. [...]

Tapping potential in Europe's card market

Download PDF, 386 KB

Facebook | Twitter | LinkedIn

Financial Services March 2009

Tapping potential in Europe's card market

How to benefit from a growing market

Cards are the fastest-growing form of non-cash payment around the world. The European card market retains huge potential for growth - 80 per cent of transactions in Europe are still made in cash. European card issuers can draw on trends in mature markets to identify the strategies they need to realise this potential. [...]

Mobile TV - Tuning in or Switching off?

Download PDF, 660 KB

Facebook | Twitter | LinkedIn

TIME March 2009

Mobile TV - Tuning in or Switching off?

Broadcast Mobile TV is a new and complex business at the crossroads of the media/TV and broadcast/ telecommunication industries. Therefore it is not surprising that broadcast mobile TV has, in spite of about 40 million active broadcast mobile TV users worldwide, disappointed expectations on subscriber uptake and on revenue generation. However, key players continue to improve the underlying business model: They work on reducing the costs to deliver the service and on improving the user experience of mobile TV. At the same time, mobile operators increasingly realise the value of mobile TV as a contributor to support customer acquisition/ retention and to sell high value service bundles. And the next generation of broadcast mobile TV networks is already pending: At least three major consortia are working on launching mobile TV based on hybrid satellite/terrestrial networks which would cover entire world regions. In consequence, the number of broadcast mobile TV users should increase to about 140-200 million by 2011, which will generate substantial direct and indirect benefits for the media/TV and broadcast/telecommunication industry players. We therefore recommend to executives to stay tuned rather than to switch off on the mobile TV evolution. [...]

Setting priorities in the crisis

Download PDF, 454 KB

Facebook | Twitter | LinkedIn

Strategy & Organization February 2009

Setting priorities in the crisis

How focusing on the "basics" makes a difference

Since 1997, Arthur D. Little has been investigating the common factors that underpin the exceptional performance of six global companies. Revisiting these companies during the current crisis, we have established that the findings we made during the recession of the early 2000s still hold true, supporting the hypothesis that focusing on the "basics" can make the difference. [...]

Reshaping the Corporate Center

Download PDF, 230 KB

Facebook | Twitter | LinkedIn

Energy & Utilities February 2009

Reshaping the Corporate Center

How to turn your corporate headquarters from a cost factor into true value generation

Many corporates struggle when it comes to optimising support and back-office functions. Our approach offers a precise assessment of what needs to be kept, what needs to be done differently and what needs to be discontinued. The result? Corporate headquarters that many companies have never dared to imagine: business-focused, flexible, lean where possible and strong where necessary. [...]

Flying on tracks

Download PDF, 494 KB

Facebook | Twitter | LinkedIn

Travel & Transportation February 2009

Flying on tracks

Network airlines moving into high speed rail operations

This Arthur D. Little transportation Viewpoint looks at the key implications of airlines moving into high-speed rail. What is the business logic? What are possible characteristics of the competition between airline rail services and incumbent rail operators? What do airlines need to do in order to set up a feasible business model for HSR operations and how can rail operators answer this challenge? [...]

The Beginning of the End for Oil?

Download PDF, 526 KB

Facebook | Twitter | LinkedIn

Energy & Utilities February 2009

The Beginning of the End for Oil?

Peak Oil: A Demand-side Phenomenon?

The consensus is that oil will resume its long-term growth trend when the world emerges from the current recession. However, there is a distinct possibility of a radical shift in the energy path the world is following and an uncertain future for oil demand. [...]

Survival of the Fittest

Download PDF, 1.1 MB

Facebook | Twitter | LinkedIn

Financial Services February 2009

Survival of the Fittest

The future of the European leasing market

After years of record growth, the European leasing market will see a projected negative growth of about minus 10 per cent in 2009, and the number of leasing providers is set to decrease by up to 30 per cent over the next five years. Which players will survive and what business model do they need to adopt in order to succeed? [...]

Delivering the Brand

Download PDF, 804 KB

Facebook | Twitter | LinkedIn

Automotive February 2009

Delivering the Brand

OEMs and customer experience at dealers

OEMs are increasingly focusing on brand rather than product differentiation in order to compete effectively. The customer experience delivered by dealers is an important component of the total brand experience. By adopting a structured approach to developing customer satisfaction at key touch points in the dealership, OEMs can reap substantial benefits. [...]

| |Bookmark Arthur D. Little