Survival of the Fittest

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Financial Services February 2009

Survival of the Fittest

The future of the European leasing market

After years of record growth, the European leasing market will see a projected negative growth of about minus 10 per cent in 2009, and the number of leasing providers is set to decrease by up to 30 per cent over the next five years. Which players will survive and what business model do they need to adopt in order to succeed? [...]

Delivering the Brand

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Automotive February 2009

Delivering the Brand

OEMs and customer experience at dealers

OEMs are increasingly focusing on brand rather than product differentiation in order to compete effectively. The customer experience delivered by dealers is an important component of the total brand experience. By adopting a structured approach to developing customer satisfaction at key touch points in the dealership, OEMs can reap substantial benefits. [...]

Winning the Merger Decathlon

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Strategy & Organization, Consumer Goods January 2009

Winning the Merger Decathlon

A Guide to Mastering the Ten Challenges of the M&A Process

Just as winning the Olympic decathlon requires a combination of strength, endurance and technical skill, so mergers require organisations and individuals to excel in a broad range of disciplines. By mastering the challenges of the "merger decathlon", organisations can improve their chance of turning their next deal into a success story. [...]

Defying Downturn through Innovation

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Technology & Innovation Management January 2009

Defying Downturn through Innovation

Innovation Restructuring: re-investment as an alternative to lay-offs

Amid the restructuring of innovation activities in response to the recession, businesses must take care to position themselves to take advantage of the upturn when it comes. Only by simultaneously adopting a prudent approach to streamlining operations and focusing on developing their technology, innovation and product portfolio will businesses be ready to grow when the climate improves. [...]

The BRIC Battle

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Strategy & Organization December 2008

The BRIC Battle

Winning the Global Race for the Emerging Middle Segment

With global economists predicting the emerging BRIC markets will remain the key source for growth in the crisis, a new study explains that mature market multinationals must re-evaluate their outmoded globalisation philosophies or risk losing out to a new generation of ambitious, fast growing emerging market companies. [...]

Expatriate Games

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Energy & Utilities December 2008

Expatriate Games

Where is the Long Term Value?

Where is the long-term value? In the 1970s, the Middle East saw the beginning of a dramatic rise in oil and gas exploration and production activity, with an equally dramatic growth in the expatriate community. [...]

Sleeker by Design

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Financial Services December 2008

Sleeker by Design

Cost-efficiency in the insurance industry

A survey conducted by Arthur D. Little ranks 50 major European insurance companies on cost-efficiency and takes a closer look at the strategies adopted by these top performers to achieve their high-ranking positions. [...]

Advanced Metering Management

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Energy & Utilities December 2008

Advanced Metering Management

Deploying the new technology for business success

Environmental and economic pressures have seen many utilities reconsidering the use of smart metering technology to end the high operational costs associated with traditional energy usage monitoring and enabling a broader range of service offerings to consumers. In its latest report, Arthur D. Little outlines how utilities providers can deploy this new monitoring technology without facing a loss. [...]

Mastering IT separation

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Information Management December 2008

Mastering IT separation

Mergers and IT redesign

De-merger projects that split up a company to increase market visibility or operational flexibility need to consider corporate restructuring too. IT redesign has been proven to support corporate restructuring activities. But how to master the complex separation of IT processes and systems needed? This paper shows how IT separation works. [...]

Six Habits of Highly Efficient Insurers

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Financial Services December 2008

Six Habits of Highly Efficient Insurers

Key areas of success

Efficiency in Europe's insurance industry has improved significantly in recent years. These improvements might seem to be the result of programmes to reduce costs and increase operating profits, but closer inspection shows that the most efficient companies adopt a far broader range of strategies. A study by Arthur D. Little has identified six key areas on which the most efficient companies focus. [...]

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