Lean

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Strategy & Organization September 2008

Lean

Helping companies reduce waste, variability and inflexibility

Players in virtually every industry recognise the lean approach as a powerful way to boost performance by improving cost, quality and customer service simultaneously. Central to the lean approach is its ability to mobilise people to eliminate waste, variability and inflexibility. [...]

Stepping off the roller coaster - Net Emotions Score

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Financial Services September 2008

Stepping off the roller coaster - Net Emotions Score

Pressure to cut costs and to achieve operational excellence often pushes financial services companies to adopt a stop-start approach to actions on client satisfaction. The Arthur D. Little "net emotions score" helps companies measure and increase the strength of their relationship with clients by aligning internal and external perceptions and comparing delivered quality with perceived quality. [...]

Hybrid TV

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TIME August 2008

Hybrid TV

Until recently, telecom operators have put their faith in IPTV to protect margins and to allow them to occupy all channels to the customer’s home. As a result, DSL operators across Europe have been rolling out CAPEX-intensive networks to provide customers with IPTV and to strengthen their position in the face of growing competition from cable companies. But new approaches are now emerging... [...]

Mergers & Acquisitions: Bust or Boom in CEE Telecoms?

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TIME August 2008

Mergers & Acquisitions: Bust or Boom in CEE Telecoms?

Telecommunications transactions in CEE reached a volume of EUR 3.9 billion Euros in 2007. But will CEE M&A activity remain at high levels in spite of the credit-crunch situation? This insight assesses three drivers for continued high transaction activity: privatisation, license tenders and a consolidation wave. [...]

Value in Focus

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Financial Services August 2008

Value in Focus

The most efficient European banks

This study of 51 major European banks, conducted by Arthur D. Little’s global Financial Services practice, aims to identify the most efficient commercial banks in Europe. [...]

Traveller 2020 - Change of Mind

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Travel & Transportation August 2008

Traveller 2020 - Change of Mind

Are you ready for the new traveller?

Travellers' structure is changing, as are their requirements and buying behaviour. In this abstract, Arthur D. Little analyzes the "change of mind" of the traveller in 2020 compared to today’s travellers. The industry must significantly change its business model to prepare for the upcoming challenges within the next decade. We define the relevant future trends and derive recommendations for the four core business segments of tour operators, airports, airlines and hotels. The traveller is changing – so should be the industry. [...]

Automotive After-Sales 2015

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Automotive August 2008

Automotive After-Sales 2015

Are you ready for the battle?

Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after-sales market is putting OEMs’ market share at risk. In a comprehensive study on the future after sales markets, Arthur D. Little has identified relevant trends. [...]

Five Habits of Highly Efficient Banks

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Financial Services August 2008

Five Habits of Highly Efficient Banks

If, as shareholders recognise, cost-efficiency is an indicator of a well run bank, how can it be achieved? An Arthur D. Little survey found that Europe’s most efficient banks have important characteristics in common: very cost-conscious cultures with a focus on embracing revenue-creating costs and pragmatic key performance indicators and straight-through processes and heavy investment in IT. [...]

Demystifying the Credit Crunch

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Private Equity July 2008

Demystifying the Credit Crunch

The credit crunch and its implications

The term “credit crunch” has entered the popular lexicon. Barely a day passes when the media is not opining on the topic. Rarely does an economic event have such a profound ripple effect on institutions and individuals throughout the world. [...]

Private Equity Value Creation

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Strategy & Organization July 2008

Private Equity Value Creation

How successful player ensure survival

The private equity industry has survived cyclical downturns, recessions and even double digit interest rates over the last three decades. As we enter a period of market uncertainty, Arthur D. Little's latest thought piece outlines the techniques used by successful private equity firms to ensure they survive a downturn by continuing to create value for investors and their portfolio companies. [...]

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