José González

Partner

Head of Insurance

Areas of Focus

Education

IESE Business School, Spain
Master of Business Administration
Valladolid University, Spain
Degree in Telecommunication Engineering

Past Experience

Zurich Santander Insurance America
Head of Strategy and Governance
McKinsey & Company
Allianz Partners (Multiasistencia)
Business Development Director
The Boston Consulting Group

José combines executive experience in the insurance and services industries with strategy and technology consulting experience. He focuses on advising on strategic decisions and leading the implementation with pragmatism to create real P&L and customer value. Some of the topics where José is working on include partnerships / new business design and implementation, innovative distribution models, data strategy, digital transformation, claims optimization, and IT strategy.

José is also the Head of Insurance of ADL, collaborating with other partners in our Financial Services practice to better serve our multinational clients.

Before joining Arthur D. Little, José worked for four years in the Financial Industry Sector in Spain and Latin America as head of Strategy and Governance for Zurich Santander. Previously Jose also worked in a multinational TPA focused on claims management and with other global strategy consulting firms.

José has a degree in Telecommunications Engineering from Valladolid University and an MBA from IESE in Spain.

Recent Publications

Telcoassurance: a new path
Due to fierce competition, stagnating revenues, and decreasing margins, differentiation is more vital than ever for telecommunications operators. To optimally achieve this goal, tapping into the insurance market presents an attractive opportunity: it’s sizable, profitable, and currently immersed in a huge transformation process that telcos can leverage. To fully take advantage of this opportunity, telcos must carefully assess and choose the right model. Arthur D. Little (ADL) has designed such a model (“telcoassurance”) with lessons learned from bancassurance.
Improving claims management
Claims management is growing increasingly complex, presenting an enormous challenge for insurance companies to identify new opportunities and define solutions. A pragmatic and detailed analysis of a random sample of closed claims enables insurers to identify customer and provider journey pain points, as well as reveal opportunities for the claims management team. In this Viewpoint, we share a tool for pinpointing the root causes of claim errors, quantifying areas for enhancement, and designing new opportunities for boosting insurance companies’ continuous improvement.
Achieving excellence in insurance claims management
CLAIMS MANAGEMENT EXPERIENCE In today’s mature and hypercompetitive insurance market, insurance companies’ growth within their core business is often limited to winning customers from other insurers. Therefore, as this growth strategy results in high customer acquisition costs, it is critical for insurance companies to boost loyalty to ensure profitability.
Growth in insurance market requires business diversification
Expanding beyond traditional insurance core business to new opportunities and models

José combines executive experience in the insurance and services industries with strategy and technology consulting experience. He focuses on advising on strategic decisions and leading the implementation with pragmatism to create real P&L and customer value. Some of the topics where José is working on include partnerships / new business design and implementation, innovative distribution models, data strategy, digital transformation, claims optimization, and IT strategy.

José is also the Head of Insurance of ADL, collaborating with other partners in our Financial Services practice to better serve our multinational clients.

Before joining Arthur D. Little, José worked for four years in the Financial Industry Sector in Spain and Latin America as head of Strategy and Governance for Zurich Santander. Previously Jose also worked in a multinational TPA focused on claims management and with other global strategy consulting firms.

José has a degree in Telecommunications Engineering from Valladolid University and an MBA from IESE in Spain.

Recent Publications

Telcoassurance: a new path
Due to fierce competition, stagnating revenues, and decreasing margins, differentiation is more vital than ever for telecommunications operators. To optimally achieve this goal, tapping into the insurance market presents an attractive opportunity: it’s sizable, profitable, and currently immersed in a huge transformation process that telcos can leverage. To fully take advantage of this opportunity, telcos must carefully assess and choose the right model. Arthur D. Little (ADL) has designed such a model (“telcoassurance”) with lessons learned from bancassurance.
Improving claims management
Claims management is growing increasingly complex, presenting an enormous challenge for insurance companies to identify new opportunities and define solutions. A pragmatic and detailed analysis of a random sample of closed claims enables insurers to identify customer and provider journey pain points, as well as reveal opportunities for the claims management team. In this Viewpoint, we share a tool for pinpointing the root causes of claim errors, quantifying areas for enhancement, and designing new opportunities for boosting insurance companies’ continuous improvement.
Achieving excellence in insurance claims management
CLAIMS MANAGEMENT EXPERIENCE In today’s mature and hypercompetitive insurance market, insurance companies’ growth within their core business is often limited to winning customers from other insurers. Therefore, as this growth strategy results in high customer acquisition costs, it is critical for insurance companies to boost loyalty to ensure profitability.
Growth in insurance market requires business diversification
Expanding beyond traditional insurance core business to new opportunities and models

More About José
  • IESE Business School, Spain
    Master of Business Administration
  • Valladolid University, Spain
    Degree in Telecommunication Engineering
  • Zurich Santander Insurance America
    Head of Strategy and Governance
  • McKinsey & Company
  • Allianz Partners (Multiasistencia)
    Business Development Director
  • The Boston Consulting Group