Insights | Arthur D Little

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January 2020

Acing 5G pricing

How to price 5G for optimal monetization

Leading telcos have switched on their 5G networks and launched commercial offers to acquire early adopters. With the scale of investments required for 5G, the consumer pricing strategy becomes a critical lever for recouping these investments. In this viewpoint we aim to provide a framework for...

Telecommunications, Information technology, Media & Electronics (TIME)

December 2019

Resolving customer complaints in the digital era

Telcos: Dare to care ?

Despite several years of persistent transformative push from telcos, customers continue to be deprived of a fulfilling experience. In fact, translation of telcos’ customer-centricity ambitions into consistent experience on each touchpoint is long overdue. In today’s era of digital disruption,...

Telecommunications, Information technology, Media & Electronics (TIME)

December 2019

Embracing the future

How can operators embrace telecom disruption?

IntroductionThe 2019 edition of our flagship report focuses on options amid disruptive times that can help telecom operators embrace the future. Telcos have been battling industry disruption for more than a decade, and today they face a confluence of innovation and investment-led threats – this...

Telecommunications, Information technology, Media & Electronics (TIME)

October 2019

Evolving pricing of mobile tariff plans

Be dynamic or lose

The telecom industry is standing at a crossroads, with increasing users, rapid technology shifts, usage shifts to content services, exponential growth in data usage, and ever-increasing competition. Global trends for mobile services show that average revenue per user (ARPU) is declining, whereas...

Telecommunications, Information technology, Media & Electronics (TIME)

October 2019

Beyond traditional network & IT organizations

It’s time to move forward, from business areas to functional layers

With the onset of new technologies such as 5G, NFV and IoT, telecom executives are increasingly realizing that transformation of technology organization is imminent. The CTO office is at the center of this and needs to rethink its strategic roadmap and operating model. In this paper, we assess how...

Telecommunications, Information technology, Media & Electronics (TIME)

September 2019

Who dares wins!

How access transformation can fast-track evolution of operator production platforms.

Summary and key ideasRapid advances in data center and cloud-based technologies have put the entire operator ecosystem in motion. Operators and their shareholders want to use the automation advantages of deploying and managing infrastructure and services with modern cloud tooling, but have a large...

Telecommunications, Information technology, Media & Electronics (TIME)

May 2019

Queens, knights and “TowerCos”: Telecom chess

Staying ahead in the game

Picture a chess game. Your moves in the game have put you “in check”. You are at serious risk and pressured from all sides. You must react now.Something similar is occurring with mobile network operators (MNOs). Financial fundamentals are declining, and maintaining cost-intensive, passive fixed...

Telecommunications, Information technology, Media & Electronics (TIME)

April 2019

Agile – Turning data overload into meaningful value

Why and how agile can help organizations understand and benefit from a growing amount of data

In today’s digital environment, companies and their customers are generating increasing amounts of data. Correctly interpreted and used, this overload can be a means of competitive differentiation. It can improve understanding of customers and their behaviors, as well as control of internal...

Telecommunications, Information technology, Media & Electronics (TIME)

March 2019

The race to 5G

5G will soon become widely available, as first movers have already launched commercial 5G networks. In addition, operators have already launched business models consistent with Arthur D. Little’s five 5G deployment models, which were anticipated in 2017. Operators’ current efforts indicate that “...

Telecommunications, Information technology, Media & Electronics (TIME)

March 2019

Telco retail challenges in 2025, what is the end-game?

On the verge of being disrupted

Most Western European mobile telecom markets have reached a high level of maturity and present a similar competitive outlook: they are markets with stagnating revenues and where well-established leaders with a steady market share are competing with MVNOs (Mobile Virtual Network Operators) that are...

Telecommunications, Information technology, Media & Electronics (TIME)

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