consumer goods retail

Consumer goods & retail

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WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Particularly in B2C related business segments involving a high number of customer driven transactions (e.g. Telco, airline, utilities, financial services) customer expectations have grown tremendously over the last decade and most customers are dissatisfied with the service they receive. That’s why...
Consumer goods & retail, Strategy

R&D needs in the food and drink industry

The report sets out the main drivers for innovation activity, the technological challenges which food and drink companies must address, and potential long term technology solutions to address these priority challenges.  It provides recommendations for Government and industry on how to...
Consumer goods & retail

U-channel retail – Transformation of the retail function

The retail landscape has changed tremendously in recent years, but new business models are still emerging as new customer needs and technological solutions arise, transforming the landscape even further. Tomorrow’s retail function will evolve towards a U-channel model, one that is ubiquitous,...
Consumer goods & retail

Quality Management reloaded

Consumers around the globe today demand the highest quality in all aspects of a product. It is no longer enough to focus on assuring that products and services meet their specified requirements. Quality Management must provide more value to the customer, and that means it needs to become an...
Consumer goods & retail

M-Payments in M-BRIC

How to best leverage the upcoming opportunity

Transformational mobile financial services are a true convergence between the telco industry and the financial sector. Both industries have recently discovered new user potential in the practically unaddressed segment at the bottom of the pyramid – consisting of hundreds of millions of people in M-...
Telecommunications, Information technology, Media & Electronics (TIME), Consumer goods & retail

Marketing & Sales Excellence in the Crisis

Reduce costs without jeopardising sales generation capabilities

Chief executives are preparing their companies for worst-case scenarios and at the same time gearing up to emerge in a strong position once the crisis has passed. This climate provides an excellent opportunity for forward-looking marketing and sales leaders to optimise their cost bases, while at...
Industrial goods & services, Consumer goods & retail

The Hidden Value In Your Accounts Receivable

The hidden value in accounts receivable - how to use 3rd party services

First-class accounts receivable management increases a firm’s value. Overlooked by many companies, reducing accounts receivable by use of 3rd party services, is a value creation lever frequently addressed by private equity owned companies. 3rd parties offer a wide range of services, from debt...
Industrial goods & services, Consumer goods & retail

Manufacturing Network Concentration

Now Could Be the Time to Act

Manufacturing networks drive unnecessary costs, capital and obstruct service if not aligned with products, sales and production technology. Historic events and organisational heritage often lead to manufacturing networks that are not optimal from these perspectives. Although companies are often...
Industrial goods & services, Consumer goods & retail

Making money from green consumerism in the downturn

In the last few years, many leading companies have been vigorously marketing the green attributes of their products and services to cash in on perceived demand among consumers. But the coming of the downturn has left many wondering whether the green consumer revolution would be stopped in its...
Consumer goods & retail, Strategy, Sustainability

Improving satisfaction throughout the customer life-cycle

It is becoming ever more crucial for companies not only to keep customers happy, but to keep the right customers happy. But how can they measure the value of customers through the whole customer life-cycle? In this article, the authors explain the methodology developed by Arthur D. Little that...
Consumer goods & retail