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Manufacturing Management: The Work Force of the Future

In the year 2005, manufacturing will cease to exist as a world apart from product conception, design, delivery, and disposal. Manufacturing – the people, the systems, and the knowledge base – will be fully integrated into a seamless process of value creation. Accordingly, manufacturing workers will...

Shifting Paradigms, New Challenges: Technology and Innovation Management

In 1995 Arthur D. Little sponsored two Best–of–the–Best colloquia on technology and innovation management, one in North America and one in Europe. The companies nominated and selected by their peers as "Best of the Best" in the field represent a wide range of industries and face very different...

Remediation Management: Improving Performance and Getting Results

Remediation programs have historically given companies little satisfaction while costing them millions. Leading companies today, however, are finding ways to gain increased control over their remediation programs and greater value from their expenditures. These programs go beyond the largely...

Creating Business Results Through Team Learning

As of 1993, Sigma Tech (a fictional name) was one of the most successful small corporations in the United States. The company's business was both humanitarian and highly profitable, and its workforce was committed to the company's vision and values. Many Sigma Tech employees also had a significant...

Rethinking Growth and Renewal in the 1990s

Over the past few years, most of the business leaders we know have taken their organisations through some activity to improve operational effectiveness: process redesign, reengineering, organisational restructuring, downsizing, etc. To varying degrees, these initiatives have brought improvements....

Managing Multinational, Multicultural R&D

Jean–Philippe Deschamps: We read a lot about the ABB culture but surprisingly little about the technology side of your multinational, multicultural business. Would you describe the organization of the technology resources within your overall global/local network?

Technology Assessment - Are You Doing It Right?

If you're involved in a technology–based business, chances are good that right now you are making investment decisions that will affect your business performance into the next century. You may be launching (or killing) a new R&D project, evaluating competing technologies for a new product idea...

Viewpoint Maastricht Doesn't Matter - European Business Strategies Do

European market integration has been one of the great economic success stories of the past 30 years. But the movement seems to have lost steam. In fact, as the much-hailed "Europe '92" arrived, most European economies found themselves in severe recession. There is no evidence that the promises of...

Product and Technology Management: Learning to Juggle in the Age of Paradox

The leading–edge R...

Leveraging Customer Value

At the invitation of Arthur D. Little, Inc., executives from a number of leading companies met earlier this year to discuss state–of–the–art advances in one key area of growth: leveraging customer value (LCV). LCV is the set of activities by which companies select, attract, and retain profitable...