“innovative people need room breathe”

Insights

Select your office

Reports

Measuring the Payoff From Improved Customer Service

In recent years, we have often been approached by senior executives with questions along the following lines: "I hear all this hype about providing better customer service as part of my Total Quality Management program, and it sounds intriguing, but the thing is, how do I justify investing in it? I...

European Environmental Trends in the 1990s

Companies worldwide would do well to take note of environmental trends now developing in Europe. For a number of reasons, including high population densities, scarce natural resources, and early environmental degradation caused by the industrial revolution, Europeans are highly sensitized to...

Viewpoint Evolving the Strategy at Ford

Of the more than 40 years I have spent with Ford Motor Company all over the world, the last 10 have been the most exciting. The decade of the 1980s brought a massive cultural change at Ford. Our quality strategy steadily evolved from an early emphasis on reducing "things gone wrong" to the...

Packaging: Meeting the Environmental Challenge

Packaging is the ultimate symbol of the 20th century's consumer culture. It protects what we buy and raises our standard of living. In developing countries, 30 to 50 percent of food shipments are spoiled because of inadequate packaging and distribution systems. In developed countries with more...

The New Environmental Stewardship

Heads of corporations have long been fluent in the languages of competition, finance, shareholder value, and - more recently - manufacturing strategies and global information networks. But for many, environmental management was an issue to be looked after elsewhere in the organisation.

Japan's Changing Management Style

In response to the rapidly changing world markets in which they compete, Japanese firms are facing the need for significant changes in the way they manage themselves. While some changes are already under way, more drastic changes may be expected. Specifically, Japanese firms are moving toward a...

Proprietary Technology: The Next Challenge for the NICs

The future economic success of the Asia Pacific region is predicated on developing and sustaining a successful manufacturing sector. This must include not only primary processing and secondary manufacturing, in which the region has considerable experience, but the development of proprietary...

Redefining the Corporation

In recent years, a great many corporations have been reshaping - or at least attempting to reshape - themselves, with varying degrees of success. In North America, at least, the 1980s could easily end up being called the Decade of Downsizing. Reasons for this trend include deregulation, volatile...

Viewpoint Beyond Tiananmen: Is There a Future for Foreign Business in China?

The recent events in China's Tiananmen Square sent a deep shudder through the boardrooms of many firms in the United States, Western Europe, and Japan. While most foreign companies doing business in the People's Republic of China (PRC) have felt somewhat uneasy about making significant commitments...

Viewpoint What Executives Need to Learn

Executives who understand their work in terms of a flow of information are still a very small minority. Most of us continue to use computers primarily to do things we have always done - that is, to crunch numbers. Information - which means the right knowledge to take effective action - is still...