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Beyond the Quality Revolution: Linking Quality to Corporate Strategy

Victor Hugo once wrote that "there is nothing like dream to create the future," and history supports his claim. Hugo's own countryman and contemporary, Jules Verne, imagined a time when rockets might carry passengers bound for the moon. Centuries earlier, Leonardo da Vinci sketched a helicopter...

How Japanese Multinationals Work So Well

The Japanese multinational gains its efficiency and effectiveness through a management system superbly well equipped to handle complex coordination. Where the manufacturing processes are complex, where customers are fickle, and where technical innovations are continuously changing, Japanese...

Product Quality in Transition

In the 1980s, many Western companies discovered Total Quality Management. They implemented quality programs, formed teams, thought about customer-supplier relationships, trained staff in Quality Function Deployment and Ishikawa techniques, and appointed quality vice presidents and quality planning...

Viewpoint International, Multinational, and/or Global?

How do large, worldwide businesses evolve from international to multinational and then to global structures?

Consumer-Driven Innovative Product Development

To achieve Total Quality Management (TQM), companies must be customer-driven. In other words, they must translate what their customers want and need into products and services that fit those customers' criteria for purchase and repurchase decisions. To do so, companies must be able to measure the...

Environmental Excellence: Meeting the Challenge

Environmental, health, and safety management is one of the most pressing challenges facing corporations today. However, except for a handful of progressive companies, most organizations are not yet devoting to this critical area the full attention and resources it needs. The "wait-and-see"...

Viewpoint Continuous Renewal at Motorola

Few of the challenges of leadership are as pressing as the task of addressing ourselves to the renewal of the dynamic high-technology industries. This paper contains a potpourri of thoughts on this subject.

Identifying Strategic Environmental Opportunities: A Life Cycle Approach

Leading companies now recognize that commitment to the environment can help them not only avoid costly problems or liabilities, but also identify environmentally based opportunities for competitive advantage. These opportunities take two forms: cost reduction and differentiation of products,...

Viewpoint Arthur D. Little's Experience with TQM

Arthur D. Little's experience with Total Quality Management (TQM) has both emerged from and helped to shape our corporate strategy, which, in turn, is designed to meet a number of goals. Although Arthur D. Little's goals predate our commitment to the specific techniques of TQM, in a sense they have...

Viewpoint Achieving Environmental Excellence: Ten Tools for CEOs

Achieving environmental excellence means addressing issues of planetary - if not cosmic - importance:How do we make sure that the products and by-products of our industrial society do no harm to our planet?How do we continue industrial growth while preserving the resources our grandchildren and...