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Tue, 04/09/2013 - 10:37

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e-Company: Becoming the Amazon of your industry

Companies like Amazon and Google are setting the standards for customer service in the digital age. The question for any company entering this field is how to make the transition and give customers the kind of online experience they have come to expect from the digital customer service leaders. This article explores what companies can do to achieve seamless customer service.

e-Company: Becoming the Amazon of your industry

AUTHORED BY

Companies like Amazon and Google are setting the standards for customer service in the digital age. The question for any company entering this field is how to make the transition and give customers the kind of online experience they have come to expect from the digital customer service leaders. This article explores what companies can do to achieve seamless customer service.