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The Japanese Approach to Innovation: Research for D&M

It is conventional wisdom that Western companies are better at inventing and developing new technologies than at producing and commercializing them, while Japanese companies are particularly skillful at commercializing technology. In the preceding article, Thomas and Maira argue convincingly for a...

Working with the Union as a Key Manufacturing Stakeholder

Designing and implementing major change – whether a process reengineering effort, a reorganisation, or a fundamental transformation of the entire process – is particularly challenging in a unionized manufacturing environment, where multiple stakeholder groups have different and often conflicting...

Reinventing Customer Management - Lessons from the Best of the Best

"The problem with our organisation is that we have our face to the boss and our backside to the customer!" This statement – quoted recently by the CEO of a major manufacturing corporation – expresses the frustration many managers have felt in their efforts to realise their vision of truly customer-...

Environmental Strategy - Stepping Up to Business Demands

Business leaders have recognized for some time that business decisions have environmental implications and environmental decisions have business implications. What's new is that a few companies on the cutting edge are finding ways to use the environment as a catalyst for business advantage. By...

Learning to Change and Changing to Learn - Managing for the 21st Century

Around the globe, across a wide variety of industries, senior managers are coming to us and our colleagues with the same urgent question: how can I prepare my organization to survive and thrive in an increasingly unknowable future?

From Manufacturing to Design - and Back Again

Until recently, manufacturers generally assumed that design should precede manufacturing in priority and prestige as well as in time. Today, however, there is growing recognition that design and manufacturing really are interdependent activities that work best when they maintain a continuous...

Shifting Paradigms, New Challenges: Technology and Innovation Management

In 1995 Arthur D. Little sponsored two Best–of–the–Best colloquia on technology and innovation management, one in North America and one in Europe. The companies nominated and selected by their peers as "Best of the Best" in the field represent a wide range of industries and face very different...

Remediation Management: Improving Performance and Getting Results

Remediation programs have historically given companies little satisfaction while costing them millions. Leading companies today, however, are finding ways to gain increased control over their remediation programs and greater value from their expenditures. These programs go beyond the largely...

Creating Business Results Through Team Learning

As of 1993, Sigma Tech (a fictional name) was one of the most successful small corporations in the United States. The company's business was both humanitarian and highly profitable, and its workforce was committed to the company's vision and values. Many Sigma Tech employees also had a significant...

Technology Foundations of the Learning Organisation

The degree to which modern technology can enable the learning organisation is bounded only by human imagination and creativity. Every day, new and exciting technologies are emerging or are becoming practical and affordable that can have a profound impact on how people capture knowledge, achieve...