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Controlling the Product Creation Process

Pressure to be first to market with the right products is nothing new. Companies that rely on new product introductions for growth and prosperity have always known that ill-conceived products and lost development time cost them heavily in missed sales targets, lost revenues, postponed profits, and...

Removing Barriers to Change: The Unwritten Rules of the Game

In every realm of our lives, whether we're at work or play, there are Rules of the Game. And these rules always come in two forms – written rules and unwritten rules.

Rooting Out the Causes of Inefficient Product Creation

In the decades ahead, successful companies will be those that can develop products with real customer value - and do so fast, consistently, and cost-effectively. Toward this end, most forward-thinking companies have taken initiatives to improve their product creation processes. Among their new...

Viewpoint Multimedia Technology: Social Issues and Implications

Within the next decade, many of us will be able to turn on our digital television sets and receive programming that is tailored to our individual interests - as well as interactive access to worldwide databases and communications. Maintenance technicians will be able to rotate a picture of a...

High Performance in Product Development: An Agenda for Senior Management

By now it is commonly recognized that creating a High Performance Business requires the commitment and active leadership of senior management. Part of that leadership consists of achieving concerted thrust, balance, and integration of the organisation's resources so that they align with its key...

Creating a High Performance Service Organisation: A Case Study

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious. A recent Arthur D....

High Performance in Truck Manufacturing: The TELCO Story

The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D. Little, holds that the most successful businesses manage to satisfy customers,...

The Lean Difference: Building a High Performance Enterprise

In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc. ("they cheat"), and culture ("they...

Industrial Renewal Through Regional Development

The dissolution of the centrally controlled political and economic system in Eastern Europe has led naturally to the regionalization of this part of the continent. National and - increasingly - regional (i.e., subnational) governments are assuming responsibility for fundamental political and...

The Japanese View of Eastern Europe

During 1990 and 1991, mission after mission of Japanese business executives went to Eastern Europe to explore potential business opportunities. Prime Minister Kaifu and other Japanese political leaders also paid visits. By and large, Japanese businessmen concluded that in the next few years Eastern...