Reengineering Revisited: Achieving Seamlessness
Issue 2, 1994

Some people assume that reported failures in business process redesign (BPR), also known as reengineering, sound its death knell. We see such predictions as grossly premature. BPR will be with us indefinitely, for the simple reason that BPR, done right, creates tremendous improvements in business processes. But it must be done right.