Working with the Union as a Key Manufacturing Stakeholder
Issue 1, 1995

Designing and implementing major change – whether a process reengineering effort, a reorganisation, or a fundamental transformation of the entire process – is particularly challenging in a unionized manufacturing environment, where multiple stakeholder groups have different and often conflicting needs. Fortunately, there are ways to ensure that the effort succeeds. Arthur D. Little has devised a series of guidelines based on our extensive experience in conducting change management programs in such environments.