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Making Communication Work

Effective communication among individuals and groups is critical to the execution of complex business processes. It is the vehicle of leadership and vision, coordination and control, the transfer of knowledge, and the realization of creativity.

Business Strategy: New Thinking for the 1990s

Strategy is what determines the framework of a firm's business activities and provides guidelines for coordinating activities so that a firm can cope with and influence the changing environment. Strategy articulates the firm's preferred relationships with its environment and the type of...

The High Performance Business: Accelerating Performance...

Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for? Its growth rate exceed the average for its industry?Its return on equity in...

Acquiring World-Class Resources Without Selling the Ranch

Acquiring critical resources has become an increasingly important aspect of strategy as the established leadership positions of the 1980s have come under siege from new competitors in rapidly changing markets and technologies.

Removing the Barriers to Becoming a High Performance...

Two years ago, one of our clients, the international Morgain Group (not its real name) tried to implement its internal vision of the High Performance Business. Having analyzed the sometimes conflicting needs of interested parties, Morgain had focused its efforts on improving crossfunctional...

Viewpoint Organisational Learning: The Key to Success in...

Ray Stata is chairman and CEO of Analog Devices, Inc. This article is based on a presentation Mr. Stata made to Arthur D. Little staff members in June 1992.

The Russian Republic: Issues and Opportunities

Jeffrey Sachs is currently leading a team of economic advisers to Russian President Boris Yeltsin. Frank Yans is a vice president of Arthur D. Little, Inc. This conversation took place on April 30 at Professor Sachs' home in Newton, Massachusetts.

Privatising Privatisation: The Czech Experience

As the dust begins to settle almost three years after the collapse of the Iron Curtain, the Czech and Slovak Federal Republic (often referred to as the C.S.F.R.) has emerged with what is arguably the boldest policy on privatisation among the former Eastern Bloc countries. Unlike Hungary, Poland,...

Communications: What CEOs Need to Know

To do their jobs well, the CEO and management team of any organization must meet the needs of several important constituencies, including their customers, employees, owners, competitors, suppliers, and the community - each of which interacts uniquely with management. The success or failure of those...

How the New Telecommunications Will Change the Way We Live

Since 1984, the fateful year of divestiture, the historic trickle of new telecommunications products and services has swelled to a flood. Today, telephone companies are rapidly upgrading networks and implementing software platforms that will reduce the time required to introduce new services from...