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Telecommunications Services: Industry Directions and...

Over the next 15 years, the telecommunications services industry will achieve dramatic growth in both new services and revenues - with significant implications for nations, businesses, and individuals around the globe.

True Wirelessness: A Whole New Ball Game

By the year 2000, ubiquitous wireless personal communications services will change the ways that individuals, businesses, and other institutions in North America and Europe manage their affairs. Already, people are becoming increasingly mobile in their personal and professional lives. More and more...

Making Communication Work

Effective communication among individuals and groups is critical to the execution of complex business processes. It is the vehicle of leadership and vision, coordination and control, the transfer of knowledge, and the realization of creativity.

Business Strategy: New Thinking for the 1990s

Strategy is what determines the framework of a firm's business activities and provides guidelines for coordinating activities so that a firm can cope with and influence the changing environment. Strategy articulates the firm's preferred relationships with its environment and the type of...

The High Performance Business: Accelerating Performance...

Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for? Its growth rate exceed the average for its industry?Its return on equity in...

Acquiring World-Class Resources Without Selling the Ranch

Acquiring critical resources has become an increasingly important aspect of strategy as the established leadership positions of the 1980s have come under siege from new competitors in rapidly changing markets and technologies.

Removing the Barriers to Becoming a High Performance...

Two years ago, one of our clients, the international Morgain Group (not its real name) tried to implement its internal vision of the High Performance Business. Having analyzed the sometimes conflicting needs of interested parties, Morgain had focused its efforts on improving crossfunctional...

Viewpoint Organisational Learning: The Key to Success in...

Ray Stata is chairman and CEO of Analog Devices, Inc. This article is based on a presentation Mr. Stata made to Arthur D. Little staff members in June 1992.

The Russian Republic: Issues and Opportunities

Jeffrey Sachs is currently leading a team of economic advisers to Russian President Boris Yeltsin. Frank Yans is a vice president of Arthur D. Little, Inc. This conversation took place on April 30 at Professor Sachs' home in Newton, Massachusetts.

Privatising Privatisation: The Czech Experience

As the dust begins to settle almost three years after the collapse of the Iron Curtain, the Czech and Slovak Federal Republic (often referred to as the C.S.F.R.) has emerged with what is arguably the boldest policy on privatisation among the former Eastern Bloc countries. Unlike Hungary, Poland,...