Insights

Select your office

Reports

The Vision of the Integrated Enterprise

The time is the mid-1990s. After a long business dinner with your field service managers, you are crawling down the interstate highway (traffic hasn't improved over the past five years!). Your car phone rings and its display shows that one of your company's most important customers in Japan is on...

The Inevitability of Managed Trade

Pose the question to any audience, "How many here favor free trade and how many support protectionism or managed trade?" Inevitably, an overwhelming majority of hands are raised for free trade.

Technology Intelligence: A Powerful Tool for Competitive...

Among the many management and planning tools that are available to help companies identify, develop, and implement technology, one is often overlooked or underutilized: technology intelligence. Technology intelligence - a special form of competitive intelligence - can significantly reduce risk and...

Europe 1992: Issues and Opportunities

During the whole postwar period, Western Europe has been moving in fits and starts toward more intimate forms of economic cohesion that transcend the traditional relationships between individual nation states. Some visionaries have even promulgated ideas of eventual political union.

Beyond the Quality Revolution: Linking Quality to Corporate...

Victor Hugo once wrote that "there is nothing like dream to create the future," and history supports his claim. Hugo's own countryman and contemporary, Jules Verne, imagined a time when rockets might carry passengers bound for the moon. Centuries earlier, Leonardo da Vinci sketched a helicopter...

How Japanese Multinationals Work So Well

The Japanese multinational gains its efficiency and effectiveness through a management system superbly well equipped to handle complex coordination. Where the manufacturing processes are complex, where customers are fickle, and where technical innovations are continuously changing, Japanese...

Product Quality in Transition

In the 1980s, many Western companies discovered Total Quality Management. They implemented quality programs, formed teams, thought about customer-supplier relationships, trained staff in Quality Function Deployment and Ishikawa techniques, and appointed quality vice presidents and quality planning...

Viewpoint International, Multinational, and/or Global?

How do large, worldwide businesses evolve from international to multinational and then to global structures?

Consumer-Driven Innovative Product Development

To achieve Total Quality Management (TQM), companies must be customer-driven. In other words, they must translate what their customers want and need into products and services that fit those customers' criteria for purchase and repurchase decisions. To do so, companies must be able to measure the...

Environmental Excellence: Meeting the Challenge

Environmental, health, and safety management is one of the most pressing challenges facing corporations today. However, except for a handful of progressive companies, most organizations are not yet devoting to this critical area the full attention and resources it needs. The "wait-and-see"...