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Reports

Journey 2.0

New Revenue Opportunities in Transport

Rising costs and a lack of integrated solutions encompassing operations, processes and technology are threatening revenue in the transport sector. Arthur D. Little's latest white paper, Journey 2.0, examines how businesses can enhance revenue streams through collaborative strategies.

Opportunity Construction China

Leveraging potential in the Chinese market

The construction market in China, alongside the Middle East and Eastern Europe, represents one of the major growth opportunities for global construction suppliers and service providers. This growth is fuelled by the ever-growing "middle segment" and forces multinationals into developing...
Strategy

Five Habits of Highly Efficient Banks

If, as shareholders recognise, cost-efficiency is an indicator of a well run bank, how can it be achieved? An Arthur D. Little survey found that Europe’s most efficient banks have important characteristics in common: very cost-conscious cultures with a focus on embracing revenue-creating costs and...
Financial services

Automotive After-Sales 2015

Are you ready for the battle?

Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after-sales market is putting OEMs’ market share at risk. In a comprehensive...

Traveller 2020 - Change of Mind

Are you ready for the new traveller?

Travellers' structure is changing, as are their requirements and buying behaviour. In this abstract, Arthur D. Little analyzes the "change of mind" of the traveller in 2020 compared to today’s travellers. The industry must significantly change its business model to prepare for the...

Stepping off the roller coaster - Net Emotions Score

Pressure to cut costs and to achieve operational excellence often pushes financial services companies to adopt a stop-start approach to actions on client satisfaction. The Arthur D. Little "net emotions score" helps companies measure and increase the strength of their relationship with...

Lean

Helping companies reduce waste, variability and inflexibility

Players in virtually every industry recognise the lean approach as a powerful way to boost performance by improving cost, quality and customer service simultaneously. Central to the lean approach is its ability to mobilise people to eliminate waste, variability and inflexibility.
Strategy, Operations management

Rethinking the corporate center

How to turn your corporate headquarters from a cost factor into true support for your business

Many financial services companies struggle when it comes to optimising support and back-office functions. Arthur D. Little proposes an approach resulting in corporate headquarters that many companies have never dared to imagine: business-focused, flexible, lean where possible, strong where...
Financial services

Carbon Futures

Ensuring maximised competitiveness post-2012

Carbon trading can have a significant influence on the bottom line and is here to stay. Its future, however, is uncertain and is driven by emerging legislation for the period after 2012. In the face of this uncertainty, what should executives responsible for investment outcomes post-2012 be doing...
Sustainability

Driving Banks' Value Through M&A

Strategic Mergers and Acquisitions are Reshaping European Banking

The crisis in the financial markets is providing additional momentum for already increased M&A activity, with a number of sizeable institutions suddenly up for sale. How can banks manage post-merger integration successfully to realise true growth in value?
Financial services