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Evolution of the species

Optimising the IT sourcing model

Few IT departments are in good enough shape to meet the challenges arising from the current financial crisis. Optimising the IT sourcing model can provide a solution. Arthur D. Little proposes a service integrator approach: by outsourcing IT to a service integrator, companies can focus internal...
Financial services, Information management

Banking on the go

Identifying and capturing value in mobile banking

As some banks begin to exploit the mobile phone to offer customers services characterised by a previously unimaginable level of accessibility, convenience and personalisation, a profound transition in the relationship between people and their finances is underway. This paper looks at how banks can...
Financial services

Driving After Sales excellence

How to grow profit & market share through high-performance After-Sales?

In the current automotive market environment, the after-sales sector represents one of the few remaining opportunities to generate substantial operating profits. However, this remaining stronghold of profitability is already under increased competitive threat. How should an after-sales company know...

Do more IT for less

Best-in-class companies act beyond pure cost-cutting in ICT

Economic downturns force a cost-orientation, especially for "commodities" like information & communication technology (ICT). The pressure on ICT organisations to improve efficiency and effectiveness rises - but best-in-class companies act beyond pure cost-cutting: a holistic...
Information management

Emerging markets in microinsurance

How to establish a foothold in the new market segment serving low-income customers

Low-income households feel the impact of adversity more heavily than most in society, yet have little access to affordable insurance products that could help to protect them. However, as insurance providers become increasingly aware of this unmet need, a new microinsurance industry is emerging. To...
Financial services

Optimizing Involvement in the Development of Sustainability Related Public Poli

Balancing Integrity and Innovation

Public policy is increasingly influencing the corporate sustainability agenda, as is the need for companies to engage in its development. This is by no means a simple task. In this Viewpoint we identify key steps in the policy development process and highlight how companies can optimise their...

Winning on the E-mobility Playing Field

How to avoid a "red" business case for "green" vehicles

In the middle of the current automotive crisis, everyone seems to be electrified. Most OEMs are investing significantly in developing e-technology and governments across the globe are rolling out plans to subsidise e-mobility. At the same time, the development of adequate business models is...

Smart Grid opportunities for telcos

New business models in the electricity market of the future for telcos

Existing electricity grids are not capable of satisfying the increasing demand for a reliable electricity supply in the long run. The growing proportion of decentralised electricity generation based on renewables is making electricity transport and distribution significantly more complex, yet the...

Realigning UK Energy Policy

From a High Cost, Low Quality System to a Robust, Cost-Efficient Infrastructure

Energy policy over the last decade The previous government changed energy strategy several times, undertaking two energy reviews in 2002 and 2006, and publishing three Energy White Papers in 1998, 2003 and 2007. Each of the White Papers recognised the tensions between the three pillars of energy...

Making Value Management Work, at Last

How Telecom Operators Can Extract More Value from Their Customer Goldmine

Remember the California Gold Rush The Gold Rush began in 1848, after James Marshall discovered gold at Sutter’s Mill, California. News spread like wild fire and half a million people from around the world migrated to California in search of instant wealth. By 1855, the big rush was over, yet it...