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Evolving pricing of mobile tariff plans

Be dynamic or lose

The telecom industry is standing at a crossroads, with increasing users, rapid technology shifts, usage shifts to content services, exponential growth in data usage, and ever-increasing competition. Global trends for mobile services show that average revenue per user (ARPU) is declining, whereas...
Telecommunications, Information technology, Media & Electronics (TIME)

From sticky-notes to implementation

Customer journeys in the energy sector – Getting it right the first time

Customer journeys are a way for energy companies to record every interaction with their customers, getting an end-toend view of the journeys and processes the customer goes through. It allows them to see processes from the customer perspective, which is a powerful tool to steer the customer...
Utilities & alternative energy

The evolution of the street lighting market

What is its role in smart city development?

Utilities & alternative energy

Unleashing the “X factor” in public sector healthcare

Creating income-generating enterprises to deliver efficiency and increased value in the health economy

Healthcare & life sciences

Beyond traditional network & IT organizations

It’s time to move forward, from business areas to functional layers

With the onset of new technologies such as 5G, NFV and IoT, telecom executives are increasingly realizing that transformation of technology organization is imminent. The CTO office is at the center of this and needs to rethink its strategic roadmap and operating model. In this paper, we assess how...
Telecommunications, Information technology, Media & Electronics (TIME)

Legacy transformation dilemma

How to minimize risks and accelerate returns

Digital competitors have raised the bar and are forcing incumbents from virtually every industry into huge transformation programs. To win this race for digitalization, incumbents are investing vast amounts of resources into multi-year programs that require them to change the engine with the train...
Technology & innovation management

The Age of Collaboration II

Startups + corporates = pain or gain?

Technology & innovation management

Internationalization of National Oil Companies

Key success factors for internationalization of national oil companies in E&P

The energy transition is bringing new challenges to National Oil Companies (NOCs). The demands of the industry transformations in their own countries are encouraging many NOCs to pursue international ventures. As is the need to innovate, to continuously increase value creation for citizens while...
Oil & gas

Nuclear Lean

Nuclear power plant owners are hesitant to pursue life extension projects, and in some cases, are even shutting down their plants. As plants age and safety requirements inflate costs of life extension projects, nuclear plant owners often do not find these projects an attractive business case. This...
Utilities & alternative energy, Operations management

Breaking the mold – Using the power of convergence to

Despite an impressive record of value creation and its central importance to meeting mankind’s future “mega-needs”, the chemicals industry is undervalued by investors, which holds back its strategic freedom to grow. Focusing on four key trends to power transformation, this article looks at how this...