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Division Management: In Charge or at Sea?

We have seen much evidence that the extensive delayering of organizations in recent years has left both CEOs and division managers in many companies confused about their roles. The CEO of an engineering conglomerate told us proudly that he had taken 15 to 20 staff out of each division office. Later...

Privatising Privatisation: The Czech Experience

As the dust begins to settle almost three years after the collapse of the Iron Curtain, the Czech and Slovak Federal Republic (often referred to as the C.S.F.R.) has emerged with what is arguably the boldest policy on privatisation among the former Eastern Bloc countries. Unlike Hungary, Poland,...

Making Communication Work

Effective communication among individuals and groups is critical to the execution of complex business processes. It is the vehicle of leadership and vision, coordination and control, the transfer of knowledge, and the realization of creativity.

Viewpoint Organisational Learning: The Key to Success in

Ray Stata is chairman and CEO of Analog Devices, Inc. This article is based on a presentation Mr. Stata made to Arthur D. Little staff members in June 1992.

Telecommunications Services: Industry Directions and

Over the next 15 years, the telecommunications services industry will achieve dramatic growth in both new services and revenues - with significant implications for nations, businesses, and individuals around the globe.

Process Thinking: Today's Path to Improved Performance

In the past, when a business was underperforming, its management selected from a set of traditional paths for improvement. They looked at specific functions or identified problem departments or concentrated on broken business units. For example, a company would take a function such as marketing and...

Business Strategy: New Thinking for the 1990s

Strategy is what determines the framework of a firm's business activities and provides guidelines for coordinating activities so that a firm can cope with and influence the changing environment. Strategy articulates the firm's preferred relationships with its environment and the type of...

Industrial Renewal Through Regional Development

The dissolution of the centrally controlled political and economic system in Eastern Europe has led naturally to the regionalization of this part of the continent. National and - increasingly - regional (i.e., subnational) governments are assuming responsibility for fundamental political and...

The Role of Telecommunications Technology in the Year 2000

Products such as the facsimile machine, the video recorder, and the personal stereo are the fruit of numerous incremental developments in technology. Our ability to forecast the "what and when" of such incremental technical innovations is satisfactory, although the prediction horizon stretches...

Environmental Performance and Business Strategy

Across North America and Europe, companies in a variety of businesses are beginning to use environmental performance to achieve competitive advantage, integrating the management of environmental, health, and safety issues into their operations, business processes, and corporate strategies. In this...