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Controlling the Product Creation Process

Pressure to be first to market with the right products is nothing new. Companies that rely on new product introductions for growth and prosperity have always known that ill-conceived products and lost development time cost them heavily in missed sales targets, lost revenues, postponed profits, and...

Getting a Return on Your Information Technology Investment

One of the most vexing challenges senior executives face is getting an attractive return on their information technology investments. They already recognize that information technology can fundamentally change their businesses - redefining their economic structures, product values, and customer/...

Building the Power Partnership: Some Rules of the Game for CEOs and Their Boards

One of history's most remarkable organizational achievements is the large public enterprise governed by an independent board of directors. It has served society well for most of this century as an unrivaled creator of wealth, employment, social services, and benefits.

Viewpoint Full-Cost Accounting

When it comes to full-cost accounting, nobody has all the answers. Certainly we don't. We do know, however, that air, water, and land are not the "free goods" our society once believed them to be. They must be redefined as assets so that they can be appropriately and efficiently allocated. Ideally...

Viewpoint Achieving Extraordinary Customer Satisfaction: The Renewal of Rover

Rover Group is currently the largest UK-based automobile manufacturer. Its products have included many famous brands, such as Austin, Morris, Triumph, MG, Jaguar, Leyland trucks, Land Rover, and the Rover brand itself. In the early 1970s, the company was effectively owned by the British Government...

Viewpoint Reflections on Critical Technologies

Before I address individual technologies, let me set the stage by reviewing four technology-related concerns that are uppermost in the minds of demanding technology users: productivity, ease of use, location-independence, and trustability.

Removing Barriers to Change: The Unwritten Rules of the Game

In every realm of our lives, whether we're at work or play, there are Rules of the Game. And these rules always come in two forms – written rules and unwritten rules.

Six Imperatives for Excellence in Environmental Management

In managing for the environment, no company, however accomplished, can afford to rest on its laurels. The solid progress achieved over the past decade – in the development of clean technologies, sophisticated resource recovery systems, innovative environmental management systems, risk management...

Listening to Customers

Our clients are keenly interested in learning how they can find out what their customers really want. They pose this question to us not so much in terms of product line extensions or incremental improvements, but in terms of really exciting new breakthrough products. Like all companies everywhere,...

Strategic Technology Leveraging: Managing the Next Generation of Complexity

As the costs and the risks of acquiring advanced technology have escalated, businesses have come under pressure to increase the value of their technology by accelerating the pace of its development and expanding its profitable application. This pressure is driving major changes in sourcing...