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Rethinking the Organisational Architecture

Getting the organisation right is an issue likely to preoccupy executives throughout the 1990s. This is a difficult time to work in, manage, or change a corporation. Although downsizing and restructuring have become widespread, their purpose has usually been merely to chip away at old structures...

Finding Common Ground Through Alliances and Partnerships

Editor's note: Patrick Noonan is a conservationist, dedicated to preserving nature, protecting resources, and cleaning up pollution. Paul Chellgren is an industrialist, dedicated to using natural resources to make products that are useful to society, challenging nature, and creating goods and...

Rooting Out the Causes of Inefficient Product Creation

In the decades ahead, successful companies will be those that can develop products with real customer value - and do so fast, consistently, and cost-effectively. Toward this end, most forward-thinking companies have taken initiatives to improve their product creation processes. Among their new...

The Coming Revolution in Manufacturing

New manufacturing technologies - exemplified by responsive design, moldless forming, and prototype simulation - will revolutionize the ways products are manufactured and marketed, permitting and indeed requiring the substitution of know-how for capital. Old notions of economies of scale will be...

Viewpoint Multimedia Technology: Social Issues and Implications

Within the next decade, many of us will be able to turn on our digital television sets and receive programming that is tailored to our individual interests - as well as interactive access to worldwide databases and communications. Maintenance technicians will be able to rotate a picture of a...

High Performance in Product Development: An Agenda for Senior Management

By now it is commonly recognized that creating a High Performance Business requires the commitment and active leadership of senior management. Part of that leadership consists of achieving concerted thrust, balance, and integration of the organisation's resources so that they align with its key...

Creating a High Performance Service Organisation: A Case Study

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious. A recent Arthur D....

High Performance in Truck Manufacturing: The TELCO Story

The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D. Little, holds that the most successful businesses manage to satisfy customers,...

The Lean Difference: Building a High Performance Enterprise

In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc. ("they cheat"), and culture ("they...

Viewpoint Organisational Learning: The Key to Success in the 1990s

Ray Stata is chairman and CEO of Analog Devices, Inc. This article is based on a presentation Mr. Stata made to Arthur D. Little staff members in June 1992.