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European Environmental Trends in the 1990s

Companies worldwide would do well to take note of environmental trends now developing in Europe. For a number of reasons, including high population densities, scarce natural resources, and early environmental degradation caused by the industrial revolution, Europeans are highly sensitized to...

Managing Interfaces: A Key to Rapid Product and Service Development

Today, innovation contributes as much to protecting profits as cost containment. Indeed, many companies risk corporate failure unless they produce the right products or services at the right time. To keep up with their innovative competitors, both manufacturing and service industries recognize the...

Consumer-Driven Innovative Product Development

To achieve Total Quality Management (TQM), companies must be customer-driven. In other words, they must translate what their customers want and need into products and services that fit those customers' criteria for purchase and repurchase decisions. To do so, companies must be able to measure the...

Japanese Businesses at a Crossroads

In the 1990s, Japanese businesses are being challenged to revise their fundamental approaches to doing business, both domestically and internationally. The practices that are being called into question include both export policies and exclusionary business practices, as well as deeper cultural...

Viewpoint Achieving Environmental Excellence: Ten Tools for CEOs

Achieving environmental excellence means addressing issues of planetary - if not cosmic - importance:How do we make sure that the products and by-products of our industrial society do no harm to our planet?How do we continue industrial growth while preserving the resources our grandchildren and...

Beyond the Quality Revolution: Linking Quality to Corporate Strategy

Victor Hugo once wrote that "there is nothing like dream to create the future," and history supports his claim. Hugo's own countryman and contemporary, Jules Verne, imagined a time when rockets might carry passengers bound for the moon. Centuries earlier, Leonardo da Vinci sketched a helicopter...

Viewpoint Evolving the Strategy at Ford

Of the more than 40 years I have spent with Ford Motor Company all over the world, the last 10 have been the most exciting. The decade of the 1980s brought a massive cultural change at Ford. Our quality strategy steadily evolved from an early emphasis on reducing "things gone wrong" to the...

The North American Free Trade Area: Impacts and Implications

The North American Free Trade Area (NAFTA) - comprising the United States, Canada, and Mexico - will soon come into being as the world's largest trading bloc, directly challenging the growing primacy of the European Community and the Japan-East Asia bloc.

Environmental Excellence: Meeting the Challenge

Environmental, health, and safety management is one of the most pressing challenges facing corporations today. However, except for a handful of progressive companies, most organizations are not yet devoting to this critical area the full attention and resources it needs. The "wait-and-see"...

The New Environmental Stewardship

Heads of corporations have long been fluent in the languages of competition, finance, shareholder value, and - more recently - manufacturing strategies and global information networks. But for many, environmental management was an issue to be looked after elsewhere in the organisation.