ADL is an integral part of a multinational management and strategic consulting company that provides services in over 40 countries, with a culture of innovation, professionalism and independence that its clients have enjoyed for over 130 years.

In order to keep in line with the evolution of Customers' expectations in terms of quality, the Management systematically adapts its QMS to the guidelines introduced by the ISO 9001 standard, extending it in relation to the services it provides to its Customers with a view to improving the overall quality of the services offered.

The ADL Management is an active part in the continuous improvement and strengthening of the Quality Management System oriented towards the pursuit of the quality of the Service, the satisfaction of the Customer and its Workforce.

With regard to workforce management, the focus is primarily on the well-being and safety of employees and their families, with the aim of ensuring gender balance, the creation of the best possible working environment for the entire workforce, optimal integration of employees with disabilities and the growth of social commitment in support of the community,  in particular, for disadvantaged people and those in greater need of help, In this sense, in 2023, the company obtained the certification of its human resources management system according to the PdR/UNI 125:2022 guidelines for Gender Equality.

With reference to sustainability issues, which increasingly play a leading role, with a view to contributing to the protection of the environment and the fight against climate change, ADL implements sustainability management aimed at improving its current and future performance. To this end, it has created a Greenhouse Gas Emissions management system that has been certified, starting from the base year 2022, according to the ISO 14064.1:2019 standard.

The ADL Management, in accordance with the strategies and policies of the Group Holding Company, therefore considers it essential to pay great attention to the management of its organization's processes with reference to the ESG (Environmental, Social and Governance) topics that characterize them, at the same time and in accordance with the principles of the UNI and ISO standards applicable, in order to improve its general performance by ensuring the highest quality and satisfaction of the needs of its stakeholders tout court (employees, collaborators, customers, suppliers, business partners, etc.).

Quality Policy

ADL's Management considers it essential, for the development of the company, to manage its organization in accordance with the principles of the UNI ISO 9001:2015 standard, to this end it has defined and maintains a Quality Management System, capable of guarantee:

• the quality of the services provided in terms of effectiveness and efficiency;
• the ability to identify and satisfy the needs (implicit, explicit and latent) of stakeholders; 
• the control and verification of business processes;
• the growth of the company's know-how at all levels;
• the compliance with the applicable regulatory framework for both the services provided to clients and the personnel employed;
• the respect for gender equality, the application of inclusive practices and respect for professional ethics;
• the respect for the environment;
• the protection of health and safety at work.

To achieve these results, the Management undertakes to support all company functions in achieving the following objectives:

• promote the culture of Quality and the culture of Diversity and Inclusion in the company, through training initiatives and appropriate incentive actions;
• ensure effective Management of the Quality System and Human Resources;
• increase revenues and operating margin;
• ensure the control of the costs and profitability of the services provided (Case);
• identify any gaps between the Quality Provided and Expected, in order to identify opportunities for improvements;
• ensure effective handling of Customers' and Employees' complaints;
• ensure the effective/ efficient management of activities related to processes related to the Customer and Human Resources;
• ensure the quality of the design and delivery of the services;
• ensure effective management of Human Resources, in terms of skills, competence, constructive participation in the improvement of the Quality Management System implemented;
• ensure the effective/ efficient management of the activities related to the Procurement Management Process and an effective selection and control of the supplier base, including external consultants, and a high quality standard of the Supplies;
• ensure the effective/ efficient management of activities related to infrastructure management;
• ensure control over the adequacy of the resources allocated in relation to the results achieved;
• ensure effective management of processes related to the management of Knowledge Assets;
• increase the visibility of ADL and its expertise through participation in the debate in print media and the publication of articles and studies.

Milan, March 2024