José González

Partner

Head of Insurance

Areas of Focus

Education

IESE Business School, Spain
Master of Business Administration
Valladolid University, Spain
Degree in Telecommunication Engineering

Past Experience

Zurich Santander Insurance America
Head of Strategy and Governance
McKinsey & Company
Allianz Partners (Multiasistencia)
Business Development Director
The Boston Consulting Group

José combines executive experience in the insurance and services industries with strategy and technology consulting experience. He focuses on advising on strategic decisions and leading the implementation with pragmatism to create real P&L and customer value. Some of the topics where José is working on include partnerships / new business design and implementation, innovative distribution models, data strategy, digital transformation, claims optimization, and IT strategy.

José is also the Head of Insurance of ADL, collaborating with other partners in our Financial Services practice to better serve our multinational clients.

Before joining Arthur D. Little, José worked for four years in the Financial Industry Sector in Spain and Latin America as head of Strategy and Governance for Zurich Santander. Previously Jose also worked in a multinational TPA focused on claims management and with other global strategy consulting firms.

José has a degree in Telecommunications Engineering from Valladolid University and an MBA from IESE in Spain.

Recent Publications

Improving claims management
UNLEASHING POTENTIAL OF INSURANCE FIRMS The lifecycle of an insurance claim is the process a claim goes through from the time it is submitted by the provider until it is paid by the insurance carrier. Yet what sounds like a straightforward procedure in fact involves multiple claim situations, various agents with often conflicting priorities, and limited visibility into who is doing what, where, and how. Arthur D. Little (ADL) has found revisiting a random sample of closed claims to be a highly effective tool to uncover potential weaknesses in claims handling.
Achieving excellence in insurance claims management
CLAIMS MANAGEMENT EXPERIENCE In today’s mature and hypercompetitive insurance market, insurance companies’ growth within their core business is often limited to winning customers from other insurers. Therefore, as this growth strategy results in high customer acquisition costs, it is critical for insurance companies to boost loyalty to ensure profitability.
Growth in insurance market requires business diversification
Expanding beyond traditional insurance core business to new opportunities and models

José combines executive experience in the insurance and services industries with strategy and technology consulting experience. He focuses on advising on strategic decisions and leading the implementation with pragmatism to create real P&L and customer value. Some of the topics where José is working on include partnerships / new business design and implementation, innovative distribution models, data strategy, digital transformation, claims optimization, and IT strategy.

José is also the Head of Insurance of ADL, collaborating with other partners in our Financial Services practice to better serve our multinational clients.

Before joining Arthur D. Little, José worked for four years in the Financial Industry Sector in Spain and Latin America as head of Strategy and Governance for Zurich Santander. Previously Jose also worked in a multinational TPA focused on claims management and with other global strategy consulting firms.

José has a degree in Telecommunications Engineering from Valladolid University and an MBA from IESE in Spain.

Recent Publications

Improving claims management
UNLEASHING POTENTIAL OF INSURANCE FIRMS The lifecycle of an insurance claim is the process a claim goes through from the time it is submitted by the provider until it is paid by the insurance carrier. Yet what sounds like a straightforward procedure in fact involves multiple claim situations, various agents with often conflicting priorities, and limited visibility into who is doing what, where, and how. Arthur D. Little (ADL) has found revisiting a random sample of closed claims to be a highly effective tool to uncover potential weaknesses in claims handling.
Achieving excellence in insurance claims management
CLAIMS MANAGEMENT EXPERIENCE In today’s mature and hypercompetitive insurance market, insurance companies’ growth within their core business is often limited to winning customers from other insurers. Therefore, as this growth strategy results in high customer acquisition costs, it is critical for insurance companies to boost loyalty to ensure profitability.
Growth in insurance market requires business diversification
Expanding beyond traditional insurance core business to new opportunities and models

More About José
  • IESE Business School, Spain
    Master of Business Administration
  • Valladolid University, Spain
    Degree in Telecommunication Engineering
  • Zurich Santander Insurance America
    Head of Strategy and Governance
  • McKinsey & Company
  • Allianz Partners (Multiasistencia)
    Business Development Director
  • The Boston Consulting Group