DATE
May 2017
Worldwide quality excellence to achieve quality leadership
PMO in the quality management program for a leading automotive premium OEM
Challenge
Global program with various projects
- With the goal of quality leadership, a worldwide quality program in production was set up
- The program should enable a transformation in quality management, covering various fields of improvement, from improved processes, to better interfaces with development, to distribution centers and the establishment of a quality mindset
- PMO and steering of the program with about 50 projects in 8 subprograms - conceptual support for sustainable project success was necessary
- A compelling working model including relevant interface interaction needed to be redefined according to a new set-up
Approach
Lean program management and conceptual steering
- Arthur D. Little further developed the overall program structure, as well as a detailed working model at the overall program level and in the operational project environment
- The conceptualization and roll-out of the defined projects were supported by the Arthur D. Little team
- A new controlling system regarding the sustainability of the project progress was conceptualized and implemented
- Relevant presentations from operational up to top-management level were prepared
Value
Significant effects on warranty & rework
- Through the support of Arthur D. Little the program was very successful and a stable working mode was implemented
- Overall program goals for reduction of warranty costs and rework were reached, as well as sustainable improvement of product and process quality
- Reorientation of the program for 2017, including definition of focus topics and initiation of new projects
Worldwide quality excellence to achieve quality leadership
PMO in the quality management program for a leading automotive premium OEM
DATE
May 2017
Challenge
Global program with various projects
- With the goal of quality leadership, a worldwide quality program in production was set up
- The program should enable a transformation in quality management, covering various fields of improvement, from improved processes, to better interfaces with development, to distribution centers and the establishment of a quality mindset
- PMO and steering of the program with about 50 projects in 8 subprograms - conceptual support for sustainable project success was necessary
- A compelling working model including relevant interface interaction needed to be redefined according to a new set-up
Approach
Lean program management and conceptual steering
- Arthur D. Little further developed the overall program structure, as well as a detailed working model at the overall program level and in the operational project environment
- The conceptualization and roll-out of the defined projects were supported by the Arthur D. Little team
- A new controlling system regarding the sustainability of the project progress was conceptualized and implemented
- Relevant presentations from operational up to top-management level were prepared
Value
Significant effects on warranty & rework
- Through the support of Arthur D. Little the program was very successful and a stable working mode was implemented
- Overall program goals for reduction of warranty costs and rework were reached, as well as sustainable improvement of product and process quality
- Reorientation of the program for 2017, including definition of focus topics and initiation of new projects