DATE
Samena Trends
<p>Middle Eastern Telcos - Where is the next efficiency frontier?</p>
![](/sites/default/files/styles/insights_thumbnail_field_m/public/istock-537875788_call_center_employee_during_a_telephone_conversation_on_blue_background.jpg?itok=391UJq5k)
Telecom operators have a real opportunity to reduce operational costs by 30-40% whilst improving service quality and customer satisfaction.
This is primarily achieved by reducing / eliminating operational complexities accumulated during the growth phase and digitalizing the operations.
![](/sites/default/files/istock-537875788_call_center_employee_during_a_telephone_conversation_on_blue_background.jpg)
Samena Trends
<p>Middle Eastern Telcos - Where is the next efficiency frontier?</p>
![](/sites/default/files/styles/insights_thumbnail_field_m/public/istock-537875788_call_center_employee_during_a_telephone_conversation_on_blue_background.jpg?itok=391UJq5k)
DATE
![](/sites/default/files/styles/insights_thumbnail_field_m/public/istock-537875788_call_center_employee_during_a_telephone_conversation_on_blue_background.jpg?itok=391UJq5k)
Telecom operators have a real opportunity to reduce operational costs by 30-40% whilst improving service quality and customer satisfaction.
This is primarily achieved by reducing / eliminating operational complexities accumulated during the growth phase and digitalizing the operations.