Financial services

FINANCE IN
FLUX

Creating profit and progress

The financial services industry, which accounts for roughly 20% of the global economy, faces disruption from all sides. Increased competition, the impact of technology and digitalization, calls for greater financial stability and global volatility – demands on the sector are growing.

But with disruption comes opportunity. At ADL, we help our financial services clients to anticipate pressing challenges and innovate to capitalize on the potential of an industry changing at pace.
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From customer management to big data, analytics and payments technology – financial services will continue to play a key role in the future of every industry. Our services help clients realize potential and create value.

Digital Transformation
We help clients design and implement digital roadmaps, determining the appropriate levers, ecosystems and organizational considerations to drive through digital progress.
Omnichannel & Customer Management
We improve customer satisfaction and business performance using digital and IT innovation to optimize customer experiences and create better management tools.
Big Data & Analytics
We develop data analytics to predict and prevent clients' losses, identify opportunities for upselling and advance understanding of customer segmentation.
Payments
We develop disruptive operational approaches in payments to realize untapped potential in payments and portfolio management activities.

EXPERTISE YOU CAN BANK ON

Asset Managers, Banks, Insurers, Payment System providers and new tech-led entrants to the market – we help Financial Services clients of every size and style to adapt to the demands of a rapidly changing world.

Our team have deep expertise, skills and experience in the full breadth of financial consulting, from wealth management, to coporate finance, risk and advisory. Together with our network of Open Consultants, we anticipate the challenges and opportunities presented by technology, regulatory demands and changing customer needs – linking people, technology and strategy to create a powerful difference for our clients in Finance and the industries it serves.
 
MANAGING DATA TO IMPROVE CUSTOMER OUTCOMES
HETEROGENEOUS INFORMATION NETWORKS, MADE SIMPLE
SETTING THE STANDARD FOR CUSTOMER EXPERIENCE
HOW CAN YOU HARNESS THE POWER OF A DATA-DRIVEN CUSTOMER VALUE SYSTEM DESIGN?
Our client needed to develop its retail predictive models to create personalized commercial offers and increase customers’ value.
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HOW CAN DATA DRIVE CULTURE?
A primary financial institution needed support managing the data-driven customer value system design and a cultural change of mind.
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HOW CAN CUSTOMER EXPERIENCE BE USED AS A TRANSFORMATIONAL TOOL?
A major European bank needed to develop an analysis around the necessity of promoting customer experience as a transformational tool within the current competitive environment.
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LATEST INSIGHTS
We provide critical insight into industry challenges, accelerating performance, innovating through convergence and digital, and creating a positive impact in the world.
All Insights
Adopting behavioral finance in investment management
Adopting behavioral finance in investment management
A practical perspective on the opportunities of behavioral finance in investment approaches
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A train not to miss!
A train not to miss!
Banks’ core migration is unavoidable
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Setting up successful insurance partnerships
Setting up successful insurance partnerships
A practical guide
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Mastering customer retention
Mastering customer retention
How to build a successful holistic model in insurance
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Banking on cryptocurrencies
Banking on cryptocurrencies
Riding the wave of uncertainty
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Pursuing excellence in corporate banking
Pursuing excellence in corporate banking
Strategies for Middle Eastern banks to build a future-proof CIB business
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Disruption — Can banks strike back?
Disruption — Can banks strike back?
“The universal banking model is inherently unstable and unworkable. No amount of restructuring, management change or regulation is ever likely to change that.”
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Better together
Better together
Facing the fraud industry on its own terms
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Tesla insurance
Tesla insurance
How much of a game changer is OEM-provided motor insurance?
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Telcoassurance: a new path
Telcoassurance: a new path
A pioneering model within the insurance landscape
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Improving claims management
Improving claims management
How to identify opportunities and define new solutions
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Digital & analytics
Digital & analytics
Rebuilding the DnA of business banking sales As part of their digitization programs, many banks attempt to cut costs of traditional sales channels by minimizing sales force size and diverting sales and services to digital channels. While this approach works well in retail banking, this is not the case in business banking, where the customer relationship is still crucial in serving clients’ diversified needs and expectations. Understanding these needs and offering tailored solutions requires creativity and a human touch. Thus, digitization in business banking requires rethinking the digital operating model for all business segments — from micro businesses to large enterprises.
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Achieving excellence in insurance claims management
Achieving excellence in insurance claims management
Identifying key levers to build customer satisfaction and loyalty In a context where customer acquisition costs are on the rise, customer loyalty is more important than ever for insurers. To deliver a robust customer experience that boosts loyalty, insurers need to carefully manage claims — for compensation or repair — as they are critical for customer satisfaction. Adequately managing these claims in an ecosystem marked by digitalization, shifting customer needs, and complex service models based on multiple external providers requires insurers to focus their efforts on key elements of the model to achieve cost-effective results in the short term.
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Asset as a service
Asset as a service
Transformation von Eigentum und Geschäftsmodellen verspricht bedeutende Wertschöpfung
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Banking as a service
Banking as a service
At the heart of the bank of tomorrow The financial services ecosystem is being reconfigured around novel clusters of incumbent and new players. Banking as a service (BaaS) is the missing link between legacy players in banking and new disruptors, providing a common platform from which the various players can draw and benefit. In an era of connectivity and open banking, traditional banks must act quickly to transform or else others will fill the space and prohibit traditional banks from using this window of opportunity to compete.
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Our people adlittle

Our people

Our people create the difference we make for our clients, supporting them with proven strategies, innovative techniques and original ideas that find value unlock progress and create pathways to success.

Meet the team

Unlock a powerful difference

We work with ambitious thought leaders to uncover new growth opportunities, build innovation capabilities and transform organizations. Send us an email, get directly in touch with any of our industry professionals or make enquiries by phone with one of our global offices.

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