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Automotive After Sales 2015



Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after sales market is putting OEMs’ market share at risk. In a comprehensive study on the future after sales markets, Arthur D. Little has identified relevant trends and developed strategic options to help the OEMs adjusting their after sales business to meet tomorrow’s global after sales market requirements.

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