Worldwide quality excellence to achieve quality leadership
Automotive, Operations management

PMO in the quality management program for a leading automotive premium OEM


Challenge

Global program with various projects

  • With the goal of quality leadership, a worldwide quality program in production was set up
  • The program should enable a transformation in quality management, covering various fields of improvement, from improved processes, to better interfaces with development, to distribution centers and the establishment of a quality mindset
  • PMO and steering of the program with about 50 projects in 8 subprograms - conceptual support for sustainable project success was necessary
  • A compelling working model including relevant interface interaction needed to be redefined according to a new set-up

Approach

Lean program management and conceptual steering

  • Arthur D. Little further developed the overall program structure, as well as a detailed working model at the overall program level and in the operational project environment
  • The conceptualization and roll-out of the defined projects were supported by the Arthur D. Little team
  • A new controlling system regarding the sustainability of the project progress was conceptualized and implemented 
  • Relevant presentations from operational up to top-management level were prepared

Value

Significant effects on warranty & rework

  • Through the support of Arthur D. Little the program was very successful and a stable working mode was implemented
  • Overall program goals for reduction of warranty costs and rework were reached, as well as sustainable improvement of product and process quality
  • Reorientation of the program for 2017, including definition of focus topics and initiation of new projects
> 300m Euro of warranty costs expected for completed projects via long-term planning, > 20% reduction of rework within two years

We enjoyed working with the Arthur D. Little team – their openness, spontaneity and transparent way of working were key success factors for the project delivery and led to results exceeding our expectations.