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Technology Intelligence: A Powerful Tool for Competitive Advantage

Measuring the Payoff From Improved Customer Service

Viewpoint International, Multinational, and/or Global?

Third-Generation R&D Management

Implementing Total Quality Management

Viewpoint Arthur D. Little's Experience with TQM

Europe 1992: Issues and Opportunities

European Environmental Trends in the 1990s

Managing Interfaces: A Key to Rapid Product and Service Development

Consumer-Driven Innovative Product Development