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Product and Technology Management: Learning to Juggle in

The leading–edge R...

Reengineering Revisited: Achieving Seamlessness

Some people assume that reported failures in business process redesign (BPR), also known as reengineering, sound its death knell. We see such predictions as grossly premature. BPR will be with us indefinitely, for the simple reason that BPR, done right, creates tremendous improvements in business...

Doing Business in China: The Dragon Gathers Speed

The breakneck speed of China's development and growth since the introduction of its "open–door" policy in 1979 has set the stage for what many believe will be the emergence of China as the next economic superpower. Already, the Chinese economy, measured in terms of purchasing–power parity exchange...

The Chief Technology Officer as an Agent of Change

Peter Drucker wrote in one of his many insightful essays: "The source of wealth is knowledge. If we apply knowledge to tasks we already know how to do, we call it productivity. If we apply knowledge to tasks that are new and different, we call it innovation." He went on to say that "the two beacons...

Manufacturing Management

Over the past decade, we have heard a lot about the perilous decline of manufacturing in the United States. Yet a review of key indices, adjusted for inflation, reveals an altogether different picture. For instance, hourly output has been rising at almost 5 percent a year for the past three years....

Viewpoint Hitchhiking on the Information Superhighway

There is some uncertainty about who first coined the phrase, "the information superhighway." U.S. Vice President Al Gore takes credit for coming up with this felicitous phrasemaking as early as 1978. In the car–crazy U.S. culture, the metaphor quickly occasioned a deluge of clever wordplay. Miles...

Best Practices and Beyond

Last spring Arthur D. Little convened six colloquia – stretching from northern California to southern Florida – to which we invited executives from some of the world's most innovative companies. It was an experiment in collaborative learning. We asked the executive participants, working with a team...

Managing Transformational Change

The pace of change is faster than ever before – and accelerating. While new technologies transform the ways people work and the ways businesses operate, new markets, with enormous potential, are opening up in Asia, Eastern Europe, and Latin America. Unforeseen competition – from different countries...

Benefiting from NAFTA: New Opportunities in North America

A rather experienced Mexican president, Porfirio Diaz – he was in office 36 years – portrayed his nation's basic attributes in the following way: "Pobre México, tan lejos de Dios, tan cerca de los Estados Unidos." ("Poor Mexico, so far from God, so near the United States.") It's this basic fact of...

Managing Technology on a Global/Local Basis for Optimal

Over the last decade, many large organizations have faced the challenge of intensifying international competition – within, their own domestic markets, across continents, and even worldwide. As their competition has become global, so too has their manufacturing, as they have tried to reap the twin...