Technology Intelligence: A Powerful Tool for Competitive Advantage
Among the many management and planning tools that are available to help companies identify, develop, and implement technology, one is often overlooked or underutilized: technology intelligence.
Measuring the Payoff From Improved Customer Service
In recent years, we have often been approached by senior executives with questions along the following lines: "I hear all this hype about providing better customer service as part of my Total Quality Management program, and it sounds intriguing, but the thing is, how do I justify investing in it?
How do large, worldwide businesses evolve from international to multinational and then to global structures?
Third-Generation R&D Management
In the decades ahead, competition will grow increasingly international and will focus increasingly on technological strengths. Financial and physical resources, work skills, and technology are highly mobile.
Implementing Total Quality Management
The key to a successful Total Quality Management (TQM) program is not in understanding it - TQM is, after all, largely common sense - but in actually doing it.
Viewpoint Arthur D. Little's Experience with TQM
Arthur D. Little's experience with Total Quality Management (TQM) has both emerged from and helped to shape our corporate strategy, which, in turn, is designed to meet a number of goals. Although Arthur D.
Europe 1992: Issues and Opportunities
During the whole postwar period, Western Europe has been moving in fits and starts toward more intimate forms of economic cohesion that transcend the traditional relationships between individual nation states. Some visionaries have even promulgated ideas of eventual political union.
European Environmental Trends in the 1990s
Companies worldwide would do well to take note of environmental trends now developing in Europe.
Managing Interfaces: A Key to Rapid Product and Service Development
Today, innovation contributes as much to protecting profits as cost containment. Indeed, many companies risk corporate failure unless they produce the right products or services at the right time.
Consumer-Driven Innovative Product Development
To achieve Total Quality Management (TQM), companies must be customer-driven. In other words, they must translate what their customers want and need into products and services that fit those customers' criteria for purchase and repurchase decisions.