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Product Quality in Transition

In the 1980s, many Western companies discovered Total Quality Management. They implemented quality programs, formed teams, thought about customer-supplier relationships, trained staff in Quality Function Deployment and Ishikawa techniques, and appointed quality vice presidents and quality planning...

The Outlook for Central and Eastern Europe

In this fall of 1991, as the former constituents of the Soviet Union struggle to define new political identities and to avert economic disaster, it is worth considering the situations of some of the countries that emerged earlier from behind the Iron Curtain. Czechoslovakia, Poland, and Hungary...

Identifying Strategic Environmental Opportunities: A Life Cycle Approach

Leading companies now recognize that commitment to the environment can help them not only avoid costly problems or liabilities, but also identify environmentally based opportunities for competitive advantage. These opportunities take two forms: cost reduction and differentiation of products,...

Technology Intelligence: A Powerful Tool for Competitive Advantage

Among the many management and planning tools that are available to help companies identify, develop, and implement technology, one is often overlooked or underutilized: technology intelligence. Technology intelligence - a special form of competitive intelligence - can significantly reduce risk and...

Measuring the Payoff From Improved Customer Service

In recent years, we have often been approached by senior executives with questions along the following lines: "I hear all this hype about providing better customer service as part of my Total Quality Management program, and it sounds intriguing, but the thing is, how do I justify investing in it? I...

Viewpoint International, Multinational, and/or Global?

How do large, worldwide businesses evolve from international to multinational and then to global structures?

Third-Generation R&D Management

In the decades ahead, competition will grow increasingly international and will focus increasingly on technological strengths. Financial and physical resources, work skills, and technology are highly mobile. The firms that succeed in global competition will be those that employ technology to...

Implementing Total Quality Management

The key to a successful Total Quality Management (TQM) program is not in understanding it - TQM is, after all, largely common sense - but in actually doing it. At ODI we've observed, in our work with almost 300 companies, that world-class implementations of TQM tend to have certain common elements...

Viewpoint Arthur D. Little's Experience with TQM

Arthur D. Little's experience with Total Quality Management (TQM) has both emerged from and helped to shape our corporate strategy, which, in turn, is designed to meet a number of goals. Although Arthur D. Little's goals predate our commitment to the specific techniques of TQM, in a sense they have...

Europe 1992: Issues and Opportunities

During the whole postwar period, Western Europe has been moving in fits and starts toward more intimate forms of economic cohesion that transcend the traditional relationships between individual nation states. Some visionaries have even promulgated ideas of eventual political union.