United Kingdom

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Greg Smith

Managing Partner

Head of Digital Problem Solving

About Greg

Greg is a Managing Partner at Arthur D. Little, based out of our London office, and leader of Digital Problem Solving practice. He's also a member of the Arthur D. Little Executive Committee.

Greg focuses on how emerging digital technologies and associated ways of working can be harnessed to drive the transformation of the business, either to breakthrough problems or to seize new opportunities. He believes that the technology patterns and approaches that have been used by businesses in the past are no longer appropriate to the challenges they now face and that new approaches will have to be adopted if the full potential of the “digital revolution” is to be realized.

Over a 25 year+ career in technology, Greg has worked within businesses as an IT leader, and through consulting organizations as a strategic advisor and intractable problem solver to clients across a wide range of sectors. 

Additionally, he has led innovative programs covering IT and Digital strategy, IT operating model transformation, customer strategy, business operating model redesign and the IT interventions required to effectively enable mergers and demergers.
 

Education

University of Leicester
BSc (Hons), Biological Sciences

Past Experience

Atos Consulting
Partner, Global Head of IT Strategy & Transformation, Chief Knowledge Officer (UK Consulting)
Yodel
Chief Information Officer
Capgemini
Consulting CIO
Kingfisher
Senior roles at Kingfisher’s property division (Chartwell Land) and entertainment distribution and category management business (Entertainment UK)

Insights

Act now for full digital transformation of air traffic control
Francesco Marsella, Greg Smith, Andrea Visentin, Dr. Michael Eiden
Leveraging COVID-19 crisis for more efficient, sustainable, and effective business models for ANSPs.
The Company of Tomorrow
Shinichi Akayama, Ralf Baron, Rick Eagar, Dr. Raymond Khoury, Michael Kolk, Thomas Kuruvilla, Francesco Marsella, Greg Smith, Ben van der Schaaf
The COVID-19 crisis hit the world as this edition of Prism was in preparation. Needless to say, the outlook for business, at least in the short term, has changed radically in just a few weeks. Nevertheless, it’s becoming increasingly clear that one effect of the crisis has been acceleration of trends that were already there, such as virtualization of the workplace, further penetration of digital technologies (for example, AI and the IoT), and “asset-light” business models that make businesses more responsive and resilient to rapid shocks.
Turning customers into subscribers – How to successfully make the shift
Johan Treutiger, Niklas Brundin, Greg Smith, Rick Eagar
What customers expect from manufacturing businesses is changing, moving away from outright purchase- to subscription-based models. This offers opportunities and risks for traditional players, providing them with access to greater customer insight, but also lowering barriers for competitors. Based on case examples, this article looks at how manufacturers can make the shift to subscriptionbased businesses.
Unleashing innovation using low code/no code – The age of the citizen developer
Greg Smith, Michael Papadopoulos
As the saying goes,“software is eating the world,” forcing companies to change their business models and operations. In a highly competitive environment, ensuring they have the required software capabilities is a challenge. This article shows how adopting low-code/no-code techniques enables businesses to widen their options, providing tools for non-specialist “citizen developers” to digitize and transform their operations.
Converging on the Future
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith, Koji Uchida
Convergence seems to be everywhere in the business world these days. It covers a wide range of factors which can come together to change the status quo in an industry or value chain. Think of food and healthcare in functional foods, or telecoms and energy in smart grids. Digital technology has been a huge enabler of convergence.

Greg Smith

Managing Partner

Head of Digital Problem Solving

United Kingdom

Contact & Follow

About Greg

Greg is a Managing Partner at Arthur D. Little, based out of our London office, and leader of Digital Problem Solving practice. He's also a member of the Arthur D. Little Executive Committee.

Greg focuses on how emerging digital technologies and associated ways of working can be harnessed to drive the transformation of the business, either to breakthrough problems or to seize new opportunities. He believes that the technology patterns and approaches that have been used by businesses in the past are no longer appropriate to the challenges they now face and that new approaches will have to be adopted if the full potential of the “digital revolution” is to be realized.

Over a 25 year+ career in technology, Greg has worked within businesses as an IT leader, and through consulting organizations as a strategic advisor and intractable problem solver to clients across a wide range of sectors. 

Additionally, he has led innovative programs covering IT and Digital strategy, IT operating model transformation, customer strategy, business operating model redesign and the IT interventions required to effectively enable mergers and demergers.
 

Education

University of Leicester
BSc (Hons), Biological Sciences

Past Experience

Atos Consulting
Partner, Global Head of IT Strategy & Transformation, Chief Knowledge Officer (UK Consulting)
Yodel
Chief Information Officer
Capgemini
Consulting CIO
Kingfisher
Senior roles at Kingfisher’s property division (Chartwell Land) and entertainment distribution and category management business (Entertainment UK)

Insights

Act now for full digital transformation of air traffic control
Francesco Marsella, Greg Smith, Andrea Visentin, Dr. Michael Eiden
Leveraging COVID-19 crisis for more efficient, sustainable, and effective business models for ANSPs.
The Company of Tomorrow
Shinichi Akayama, Ralf Baron, Rick Eagar, Dr. Raymond Khoury, Michael Kolk, Thomas Kuruvilla, Francesco Marsella, Greg Smith, Ben van der Schaaf
The COVID-19 crisis hit the world as this edition of Prism was in preparation. Needless to say, the outlook for business, at least in the short term, has changed radically in just a few weeks. Nevertheless, it’s becoming increasingly clear that one effect of the crisis has been acceleration of trends that were already there, such as virtualization of the workplace, further penetration of digital technologies (for example, AI and the IoT), and “asset-light” business models that make businesses more responsive and resilient to rapid shocks.
Turning customers into subscribers – How to successfully make the shift
Johan Treutiger, Niklas Brundin, Greg Smith, Rick Eagar
What customers expect from manufacturing businesses is changing, moving away from outright purchase- to subscription-based models. This offers opportunities and risks for traditional players, providing them with access to greater customer insight, but also lowering barriers for competitors. Based on case examples, this article looks at how manufacturers can make the shift to subscriptionbased businesses.
Unleashing innovation using low code/no code – The age of the citizen developer
Greg Smith, Michael Papadopoulos
As the saying goes,“software is eating the world,” forcing companies to change their business models and operations. In a highly competitive environment, ensuring they have the required software capabilities is a challenge. This article shows how adopting low-code/no-code techniques enables businesses to widen their options, providing tools for non-specialist “citizen developers” to digitize and transform their operations.
Converging on the Future
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith, Koji Uchida
Convergence seems to be everywhere in the business world these days. It covers a wide range of factors which can come together to change the status quo in an industry or value chain. Think of food and healthcare in functional foods, or telecoms and energy in smart grids. Digital technology has been a huge enabler of convergence.