A systems approach for accelerating innovation in regulated service industries
by Rick Eagar, Charles Boulton
Issue 2, 2010
Strategy, Technology & innovation management

Even though innovation and regulation might not seem a natural fit, industries such as telecommunications and air travel are examples of areas that are both highly innovative and regulated. This article explains the prerequisites for innovation within an industry, and then considers the barriers that make it challenging for a regulated service industry to meet these prerequisites and how they can be overcome.